Shae Mark

Hands-on IT professional with experience in enterprise infrastructure, end-user computing, and high-availability environments. Proficient across Windows, Linux, and macOS with a strong track record in hardware break/fix, network troubleshooting, and incident management.

EDP Technical Support at Plusi USA (2024-01 – Present)

• Supported production and operational systems for 100+ users in a fast-paced, high-demand environment.
• Reduced system interruptions by 20% through proactive troubleshooting and root cause analysis.
• Managed IP configuration and network connectivity for 75+ devices, maintaining 99% uptime.
• Performed Windows, Linux, and macOS support including SSH administration, service management, and log analysis.
• Resolved technical incidents via ticketing systems while consistently meeting SLA expectations.
• Coordinated hardware replacement and repair, minimizing downtime for critical operational equipment.
• Collaborated cross-functionally to prioritize high-impact issues and maintain seamless operational continuity.

Server Technician at Worldwide TechServices (2024-01 – 2024-12)

• Performed rack-and-stack deployments, server installations, and fiber/copper cabling in enterprise environments.
• Achieved a 95% SLA resolution rate on hardware, OS, and network break/fix issues.
• Diagnosed and resolved server and connectivity issues, contributing to 99% on-time project completion.
• Maintained high service standards throughout all customer-facing technical operations.
• Documented configurations and procedures to support team knowledge base and future deployments.

IT Specialist at Broward County Supervisor of Elections (2024-01 – 2024-12)

• Supported 100+ systems in a high-availability environment during critical election operations.
• Resolved 20+ technical incidents monthly — hardware, software, printers, and network connectivity.
• Validated, deployed, and supported 1,000+ systems per operational cycle under strict timelines.
• Maintained full operational readiness while providing consistent and responsive end-user support.
• Ensured data integrity and system reliability across all deployed assets during high-stakes operations.

A.A.S. in Cybersecurity – Dallas College

BASc in Mechanical Eng. – Univ. of Trinidad & Tobago