Shalinee Singh

Senior RPA Analyst with 10+ years of experience in software products and enterprise services, specializing in end-to-end automation delivery and digital transformation initiatives. Proven expertise in leading RPA projects across the full lifecycle-from requirements gathering and solution design to development, testing, deployment, and production support. Strong hands-on experience in Blue Prism (Process Studio, Object Studio), automation frameworks, REST API integrations, OCR-based document processing, and GenAI-enabled intelligent document understanding.

Experienced in leading cross-functional teams, mentoring developers, performing code reviews, and managing Agile delivery environments. Adept at client-facing communication, stakeholder management, and presenting automation solutions to business and technical leadership. Strong ability to align automation initiatives with strategic business outcomes and operational efficiency goals.

Currently pursuing an MS in Business Analytics with a focus on AI/ML-driven intelligent automation.

Module Lead (RPA Developer), Business Analyst - Mercer (Marsh Mclennan) - Gurgaon

(2020-10 - 2024-10)

RPA Development: Worked as Module Lead, owning end-to-end technical delivery of 50+ Blue Prism automations across Linux, Windows, Web, Citrix, and SQL-based environments, automated business processes like Eurosys, MART, BPM, OneVolve, Midas, Workday, and ServiceNow, reducing manual effort by 90–95% across enterprise workflows. Cut automation development time by 20–30% by integrating REST/SOAP APIs (Workday, ServiceNow), SQL, Python, OCR, and LenAI (Mercer Internal AI) document understanding into Blue Prism workflows, improving data accuracy and eliminating manual data handling. Eliminated manual RPA log triage entirely for critical processes by routing Blue Prism failure logs to LenAI (Internal AI) for instant error summarization, root-cause identification, and auto-update of ServiceNow tickets, significantly reducing MTTR.

Designed and deployed an end-to-end intelligent document processing solution that automated employee access provisioning from email intake through validation, account creation, ServiceNow updates, and user notification. Developed an ML-based automation assessment framework using Scikit-learn and Flask APIs to evaluate process suitability and forecast FTE savings

Senior Associate - Niit Technologies - Greater Noida

(2019-04 - 2020-09)

• Delivered L2/L3 support for RPA BluePrism Process, .NET and Java enterprise applications, collaborating with business stakeholders to analyze issues, assess impacts, and ensure high system availability while minimizing business disruption.
• Performed Root Cause Analysis (RCA), requirements validation, and process improvement assessments to resolve recurring incidents, improve application stability, and enhance operational efficiency.
• Coordinated with cross-functional teams on defect resolution, production releases, UAT support, and change management activities using ServiceNow, Jenkins, Confluence, and Agile/Scrum practices.

Senior Application Support Analyst - Logistyx Technologies - Netherlands

(2018-10 - 2018-12)

• Supported ASP.NET and SQL-based applications, ensuring high availability and minimizing business disruption.
• Monitored performance, troubleshot critical issues, and conducted RCA for P1/P2 incidents to improve system reliability.
• Collaborated with global teams for incident resolution and defect fixes, enhancing response time and operational efficiency.

Senior Analyst - Hcl Technologies - Noida

(2015-07 - 2018-10)

• Managed project transitions and client handovers, gathering requirements and analyzing code to accelerate onboarding and improve operational readiness.
• Provided L2/L3 support for .NET, Java, and financial applications, resolving P1/P2 incidents and performing root cause analysis to reduce downtime and recurring defects.
• Automated daily health checks and executed SQL queries for monitoring and reporting, improving issue detection and resolution speed.
• Coordinated cross-functional teams for defect fixes, releases, and upgrades, ensuring smooth deployments and enhancing system reliability and business continuity.

MS - Business Analytics - DePaul University

M.Tech - Computer Science & Engineering - VIT University