Module Lead (RPA Developer), Business Analyst at MERCER (MARSH MCLENNAN) (2020-10 – 2024-10)
Led Business Process Re-engineering initiatives and RPA development across enterprise workflows. Worked as Module Lead owning end-to-end technical delivery of 50+ Blue Prism automations. Managed Control Room scheduling and production monitoring for 20+ bots.
- Led Business Process Re-engineering initiatives analyzing As-Is/To-Be workflows, collaborating with global stakeholders to gather requirements, preparing PDDs, and owning end-to-end UAT, improving requirement accuracy and reducing delivery rework.
- Built ROI-driven automation business cases and performed gap analysis to identify inefficiencies, directly contributing to a pipeline of 50+ automated processes across HR, Healthcare, IT, Finance, and Banking.
- Worked as Module Lead, owning end-to-end technical delivery of 50+ Blue Prism automations across Linux, Windows, Web, Citrix, and SQL-integrated applications, reducing manual effort by 80–90% across enterprise workflows.
- Designed automation frameworks using Process Studio, Object Studio, reusable components, and robust exception handling, integrating Workday and ServiceNow APIs, SQL databases, Python scripts, and GenAI-enabled document understanding to deliver complex workflows, cutting development time by 20–30%.
- Mentored junior developers, conducted code reviews, and collaborated with business stakeholders to translate process requirements into scalable, production-ready RPA solutions.
- Managed Control Room scheduling and production monitoring for 20+ bots, achieving 99% uptime and resolving incidents with targeted fixes to reduce failure rates and ensure SLA adherence.
- Delivered continuous enhancements to existing automations to accommodate system and business rule changes, ensuring zero disruption to live enterprise processes.
Senior Associate at NIIT TECHNOLOGIES (2019-04 – 2020-09)
Delivered L2/L3 support for.NET and Java production applications. Performed RCA and resolved incidents to prevent recurrence.
- Delivered L2/L3 support for.NET and Java production applications, ensuring high availability and minimizing downtime.
- Performed RCA and resolved incidents to prevent recurrence, improving system reliability.
- Collaborated with cross-functional teams on defect fixes and production releases, enhancing stability and deployment quality.
- Used ServiceNow for incident and change management, Jenkins for release build and deployment.
- Documented Scrum meeting discussions, RCA outcomes, and release updates in Confluence for team alignment and knowledge sharing.
Senior Application Support Analyst at LOGISTYX TECHNOLOGIES (2018-10 – 2018-12)
Supported ASP.NET and SQL-based applications with high availability focus. Monitored performance and conducted RCA for critical incidents.
- Supported ASP.NET and SQL-based applications, ensuring high availability and minimizing business disruption.
- Monitored performance, troubleshot critical issues, and conducted RCA for P1/P2 incidents to improve system reliability.
- Collaborated with global teams for incident resolution and defect fixes, enhancing response time and operational efficiency.
Senior Analyst at HCL TECHNOLOGIES (2015-07 – 2018-10)
Managed project transitions and client handovers. Provided L2/L3 support for.NET, Java, and financial applications. Automated daily health checks and executed SQL queries for monitoring.
- Managed project transitions and client handovers, gathering requirements and analyzing code to accelerate onboarding and improve operational readiness.
- Provided L2/L3 support for.NET, Java, and financial applications, resolving P1/P2 incidents and performing root cause analysis to reduce downtime and recurring defects.
- Automated daily health checks and executed SQL queries for monitoring and reporting, improving issue detection and resolution speed.
- Coordinated cross-functional teams for defect fixes, releases, and upgrades, ensuring smooth deployments and enhancing system reliability and business continuity.
