ShaMesha Darby

Certified Phlebotomy Technician (NHA) with hands-on clinical experience performing venipuncture, specimen collection, and patient care in a fast-paced healthcare setting. Proven ability to maintain accuracy, ensure patient safety, and uphold strict HIPAA and infection control standards. Combines clinical training with 10+ years of customer-facing experience to deliver compassionate, efficient care.

Recognized for attention to detail, reliability, and the ability to handle high patient volumes with professionalism.

Phlebotomy Technician / Patient Services Associate - Any Lab Test Now - Huntersville, NC

(2025-04)

• Perform venipuncture and specimen collection with a focus on accuracy, patient comfort, and safety
• Conduct drug screenings, administer vitamin injections, and support basic physical assessments
• Measure and document vital signs while maintaining strict HIPAA compliance
• Manage patient intake, registration, and front desk operations in a high-traffic environment
• Communicate test results and ensure proper specimen labeling, handling, and processing
• Maintain a clean, sterile, and compliant clinical environment following infection control protocols

Retail Associate - Harris Teeter - Huntersville, NC

(2023-01)

• Deliver high-quality service in a fast-paced environment while managing multiple priorities
• Increased product utilization and reduced waste by 20% through strategic recommendation
• Maintain organization, sanitation, and compliance with safety standards

Customer Service Representative - TTEC (USAA Account) - Concord, NC

(2024-04 - 2025-07)

• Resolved complex member issues including fraud, account errors, and technical concerns
• Reduced call escalations by 17% through effective communication and problem-solving
• Exceeded KPI targets with a 95% resolution rate within expected handle time
• Trained and supported new hires, improving onboarding efficiency by 25%

Client Relations Associate - Randstad (Vanguard Client) - Remote

(2021-12 - 2022-09)

• Provided detailed support for financial accounts, troubleshooting, and client inquiries
• Collaborated across teams to improve service delivery and issue resolution
• Escalated and resolved high-level concerns with professionalism and accuracy

Fulfillment Center Associate - Amazon - Charlotte, NC

(2020-10 - 2021-11)

• Maintained accuracy and efficiency in high-volume order processing
• Reduced errors and exceeded KPI benchmarks by 60% in damage prevention
• Ensured proper handling and organization of inventory

Gate & Ramp Agent - Piedmont Airlines - Charlotte, NC

(2016-12 - 2020-10)

• Delivered customer service and managed boarding operations in a regulated environment
• Operated ground equipment and ensured compliance with safety procedures
• Coordinated with teams to maintain efficient and safe aircraft operations
• Trained employees across multiple functional roles

Associate Degree in Nursing (ADN) - Nursing - Greenville Technical College (2010 - 2012)

Phlebotomy Training Certificate - Phlebotomy - Carolina School of Phlebotomy (2025)