Shane Leach

Motivated Retail Sales Management with 3+ years of experience delivering exceptional customer service in fast-paced retail environments. Skilled in POS transactions, resolving customer concerns efficiently, and maintaining organized, visually appealing sales floors to drive sales and customer satisfaction. Strong work ethic, Dependable & Loyal to a fault. Would very much like to prove this to you. Authorized to work in the US for any employer.

Retail Sales Assistant Manager - Big Lots - Richmond, KY

(2025-03)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Assisted in the management of a high-volume retail store, consistently meeting and exceeding sales targets
• Trained and supervised a team of XX sales associates, providing ongoing coaching and support to drive performance
• Implemented effective visual merchandising strategies to optimize product presentation and enhance customer experience
• Developed and maintained strong relationships with customers, ensuring repeat business and fostering brand loyalty
• Collaborated with the store manager to create staff schedules, balancing workload requirements with employee availability
• Conducted regular inventory audits to monitor stock levels, identify discrepancies, and implement corrective actions
• Assisted customers in selecting products based on their needs, offering detailed product knowledge and recommendations
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of satisfaction
• Contributed ideas for marketing campaigns aimed at driving foot traffic into the store and increasing sales revenue
• Coordinated promotional events within the store premises to attract new customers and generate excitement around products or services offered
• Maintained a clean and organized store environment that adheres to company standards
• Reduced customer wait time by XX% through the implementation of streamlined checkout processes
• Assisted with visual merchandising displays to create visually appealing product presentations
• Managed cash handling procedures, ensuring accuracy and security at all times
• Demonstrated exceptional leadership skills by effectively delegating tasks and responsibilities to team members
• Cultivated a positive work environment that fostered teamwork, motivation, and employee engagement
• Leveraged social media platforms to promote special offers or events happening within the store

Assembly Worker - Thunder Manufacturing - Richmond, KY

(2024-02 - 2024-10)

• Assembled components and subassemblies according to blueprints, diagrams, and work instructions
• Operated various hand tools and power tools to complete assembly tasks efficiently
• Inspected finished products for quality assurance, identifying any defects or discrepancies
• Collaborated with team members to meet production goals and deadlines
• Maintained a clean and organized work area, promoting safety and efficiency
• Adhered to all safety protocols and procedures while working in a fast-paced environment
• Trained new employees on assembly techniques, ensuring consistent quality standards were met
• Followed standardized operating procedures (SOPs) for accurate and efficient assembly operations
• Resolved technical issues or malfunctions during the assembly process, minimizing downtime
• Cross-trained in multiple areas of the production line, providing flexibility within the team
• Maintained detailed records of completed assemblies including quantities produced, time taken per unit, etc
• Collaborated with quality control team to conduct inspections and tests on finished products
• Maintained a high level of attention to detail while performing repetitive tasks in order to ensure accuracy

Caregiver - Mother - Richmond, KY

(2020-12 - 2023-09)

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition

Team Leader - Blue Star Plastics - Lexington, KY

(2019-08 - 2020-06)

Address employees @ beginning of shift to assign work stations & go over an issues, etc. Break out employees. Provide parts needed to run station. When order completed do a line change. Provide material for machine & change when needed. Remove & Provide pallets when completed. Periodically check Quality. Paperwork @ end of shift

12 - Berea Community High School (1984-08 - 1988-05) Berea, KY