Shantal Atterson

Dedicated healthcare, patient care, customer service, and operations professional with extensive experience supporting patients, healthcare staff, medical supply order coordination, office operations, caregiving, commercial cleaning, and security. Experienced with medical terminology, documentation, communication, front-desk support, customer service, infection control, and patient-centered care. CPR/First Aid, CNA, BLS, Certified Home Health Aide, Guard Card, and Armed Security License credentials.

Security Officer at RMC Events (2024-03 – Present)

Patient Care Technician at VCU Health System (2021-10 – Present)

• Assist nurses and patients with required care and daily needs.
• Provide patient support while maintaining a professional, respectful, and service-focused environment.
• Provide front-desk/secretarial support when needed.

Customer Service Representative at Dominion Outsourcing (2021-01 – Present)

• Contact doctors' offices to confirm medical supply order status.
• Send and manage faxes and communicate order information accurately.
• Support customers and healthcare-related requests through clear and professional communication.

Private Caregiver at Self-Employed (2018-01 – Present)

• Provide personal care, hygiene assistance, bathing, dressing, feeding, and daily living support.
• Assist clients with mobility, getting in and out of bed, and maintaining a safe environment.
• Perform light cleaning and other household support based on client needs.

Janitorial Worker at ServiceMaster Corporate – BSC (2016-09 – Present)

• Clean office buildings, restrooms, kitchens, and common areas.
• Perform dusting, vacuuming, sweeping, and mopping while maintaining clean and orderly facilities.

Prior Authorization Representative at Concentrix (2016-09 – Present)

• Communicate with medical assistants, doctors, pharmacies, and patients regarding medication authorization.
• Handle healthcare-related calls and provide information regarding approval status.
• Use professional communication and attention to detail when handling patient and medical information.

Office Clerk at MLJ Companies Incorporated (2014-04 – 2016-10)

• Answered phones, took messages, and scheduled appointments.
• Prepared paperwork, maintained files, and supported day-to-day office operations.

Cashier / Cook / Prep at Hardee's (2012-04 – 2014-05)

• Took customer orders, handled cash, prepared food, and supported drive-through operations.
• Maintained service standards in a fast-paced customer-facing environment.

Office Assistant at Anderson Orthodontics (2013-02 – 2014-04)

• Provided customer service, answered phones, scheduled appointments, and performed data entry.

Assembly Line Worker / Material Handler / Palletizer at Randstad (2011 – 2013)

• Performed assembly, material handling, and palletizing duties in a production environment.

Private Duty Caregiver / CNA / PCA at Self-Employed (2000-04 – 2011-11)

• Provided personal care and daily living support, including bathing, laundry, meal preparation, light housekeeping, and companionship.
• Supported clients throughout the day while attending to individual care needs.

High School Diploma – Armstrong High School