Shantrell Covington

Human Resources professional with proven success supporting HR operations for high-volume workforces. Skilled in onboarding, benefits administration, HRIS data entry, policy compliance, and employee relations. Experienced in managing sensitive employee data, facilitating orientations, and coordinating benefit programs with precision and confidentiality.

Partnered with leadership to streamline HR processes, enhance timekeeping accuracy, and strengthen retention through consistent employee engagement and follow-up. Eager to continue advancing within HR, leveraging strong communication, analytical, and interpersonal skills to contribute to organizational growth and employee success.

HR Coordinator at Yancey Bros (2024-08 – Present)

• Facilitate new hire orientations and benefits overviews for multiple departments.
• Verify dependents and beneficiaries for medical, dental, vision, and life insurance plans.
• Maintain HRIS data accuracy and employee records in compliance with internal and federal guidelines.
• Support open enrollment processes and employee benefits questions with clarity and professionalism.
• Collaborate with HR leadership on process improvements and employee engagement initiatives.

Client Services & HR Support Specialist at Fiserv (2020-04 – 2024-08)

• Delivered professional, high-volume customer support for banking and financial clients with precision, accuracy, and confidentiality.
• Maintained detailed records of client interactions, system updates, and case resolutions within internal CRM and compliance systems.
• Partnered with cross-functional teams to resolve escalated issues while meeting strict quality and performance standards.
• Demonstrated exceptional attention to detail, problem-solving, and time management in a deadline-driven environment.
• Supported HR and administrative functions including employee data verification, internal communication updates, and process documentation.
• Recognized by leadership for consistent performance, reliability, and adherence to company compliance protocols.

HR Specialist at HSS (2018-07 – 2020-11)

• Supported HR operations for a high-volume workforce by managing onboarding, benefits enrollment, and employee documentation in compliance with company and federal policies.
• Partnered with leadership to enhance HR processes, track timekeeping accuracy, and improve new-hire retention through consistent employee engagement and follow-up.
• Assisted in payroll processing and maintained confidentiality of employee files.
• Coordinated employee relations activities and supported compliance audits.
• Delivered responsive HR support to employees and management regarding policies, procedures, and benefits.