Shaquanda Hardy

A committed bartender with extensive experience in providing outstanding beverage service across diverse events and environments. Skilled in mixology and customer interaction, while upholding high standards to improve customer satisfaction.

Food Truck Owner - Madea's Kitchen On Wheels

(2024-12)

Responsible for day-to-day operations to include preparing/cooking food items, serving customers, managing food and drink inventory.

• Cleaning and sanitation of truck equipment; ensuring truck and equipment are in working order at all times.
• Tracking of expenses, cash/credit handling; daily deposits.
• Maintains compliance with food safety and health regulations.

Lead Bartender to Bar Manager - The Mint Lounge - Miami, FL

(2011-02 - 2025-12)

• Supervision of bar operations and personnel
• Scheduling of shifts
• Managed stock and inventory
• Provided exceptional customer service to enhance customer satisfaction.
• Crafted signature cocktails that boosted bar sales.
• Opening, mid shift and closing procedures.
• Maintained a clean and organized bar, ensuring compliance with health standards.
• Implemented promotional events, attracting 50% more patrons on weekends.
• Developed strong relationships with regular customers, fostering loyalty.
• Adapted quickly to high-pressure environments, ensuring smooth service flow; fast-paced environment.
• Cash/credit handling on POS system

Restaurant Owner - Down South BBQ Rib Shack - Miami, FL

(2017-01 - 2019-05)

• Managed finances, including budgeting, financial planning, and revenue forecasting.
• Created and implementing business strategies to achieve profitability.
• Hired, trained, and managed employees, including front-of-house staff and kitchen personnel.
• Managed inventory and supplies, from ordering to tracking and adjusting food and supply levels.
• Maintained compliance with health and safety regulations and food quality standards.
• Maintained relationships with suppliers, vendors, and customers.
• Maintained cleanliness and upkeep of restaurant.
• Cash/credit handling; daily balancing and deposits.
• Opening and closing procedures.

Bartender - Murphy's Law - Hollywood, FL

(2013-10)

• Prepared and served beverages (alcoholic and non-alcoholic) while following recipes and created new ones.
• Verified age requirements when needed to ensure that customers met legal drinking age before serving alcohol.
• Managed and maintained inventory prior to the start of shift and while tending to bartending responsibilities.
• Cash/credit handling on POS system.
• Provided excellent customer service while engaging with customers to enhance their experience and ensuring customer satisfaction.

Bartender - SOBE Staffing - Miami, FL

(2013-10)

• Prepared bar setup to include organization of bottles and garnishes.
• Bar service for special and/or private events.
• Excellent customer service in fast-paced environment.
• Worked collaboratively and communicated effectively with other coworkers to foster a team environment.

Certificate - 40-hour State Required Course - South Beach Bartending Events & Staffing (2013 - 2013)

Certificate - Nutrition and Dietic Clerk - Lindsey Hopkins Technical College (2010 - 2010)