Shari Spencer

Experienced administrative and operations professional with nearly 3 years of executive leadership in nonprofit transportation. Skilled in customer service, complaint and grievance resolution, Title VI compliance, transportation operations, government relations, documentation, and team coordination. Recognized by Governor Kay Ivey's Office and the Governor's ADA Office for community and transportation assistance.

Experienced in media sales and client relations through 10 years with ABC 33/40 and Cox Radio.

Executive Director - ClasTran - Birmingham, AL

(2017 - 2026)

• Managed daily administrative and transportation operations for a nonprofit serving seniors and individuals with disabilities.
• Handled Title VI and grievance complaints, including documentation, communication, follow-up, and resolution.
• Managed customer concerns, scheduling, records, reports, and confidential information.
• Monitored transportation performance and supported compliance and operational requirements.
• Worked with ALDOT, government agencies, community partners, and transportation organizations.
• Assisted individuals with disabilities in obtaining transportation services and resolving accessibility concerns.
• Administered employee drug screenings and maintained confidential documentation.
• Participated in numerous ALDOT meetings, training programs, and transportation initiatives.

Sales Assistant / Account Support - ABC 33/40 & Cox Radio - Birmingham, AL

Approximately 10 Years

• Supported advertising sales and client accounts for businesses, promoters, agencies, and community organizations.
• Provided customer service and administrative support to management and sales teams.
• Managed client communications, account information, and sales documentation.

Master of Business Administration - Leadership - Grand Canyon University

Bachelor of Arts - Mass Communications - Miles College

Huffman High School