Sharice Morales
Customer-focused professional with 10+ years of experience in sales leadership, customer service, and team management
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About
Customer-focused professional with 10+ years of experience in sales leadership, customer service, and team management. Skilled in resolving customer concerns, driving sales growth, and training staff to exceed performance goals. Goal-oriented and adaptable, with a proven ability to manage high-volume operations, deliver top-tier customer experiences, and thrive in both on-site and remote environments.
Seeking to leverage strong interpersonal and problem-solving skills in a remote customer service role.
Experience
Retail Sales Manager (2022-03 – Present)
- Consistently exceeded monthly sales targets by delivering personalized customer solutions and upselling bundled services.
- Supervised daily store operations including scheduling, payroll, and inventory management.
- Mentored and trained sales associates, improving individual and team performance.
- Resolved escalated customer concerns to ensure satisfaction and build long-term loyalty.
Delivery Driver at FedEx Ground (2018 – 2022)
- Delivered 100+ packages daily with a focus on timeliness, safety, and accuracy.
- Maintained strong customer relationships by resolving delivery issues and ensuring satisfaction.
- Recognized for maintaining excellent delivery accuracy and efficiency.
- Assisted with training new drivers in route optimization and safety procedures.
Manager at McDonald's (2013 – 2018)
- Supervised up to 15 employees, ensuring smooth operations across all shifts.
- Boosted customer satisfaction scores through enhanced staff training and service standards.
- Managed inventory and cash handling processes, reducing waste and improving accuracy.
- Promoted from Crew Member to Manager based on strong performance and leadership.
Education
High school diploma 2015
Broward college 2025-current
