Sharnil Prasad

Safety-focused professional with 10+ years of experience in hospital security, commercial driving, dispatch coordination, and customer service. Skilled in emergency response, verbal de-escalation, GPS route planning, dispatch software, incident reporting, and regulatory compliance. Currently pursuing PTCB/ASHP Pharmacy Technician certification.

Pharmacy Technician Extern at Walgreens (2026-09 – Present)

• Process prescription requests, enter patient and medication information, and assist with prescription filling, labeling, and preparation under pharmacist supervision.
• Provide professional patient service by answering pharmacy inquiries, assisting with prescription needs, and maintaining HIPAA, safety, and pharmacy compliance standards.
• Support daily pharmacy operations by managing inventory, organizing medications and supplies, processing insurance claims, and maintaining an accurate and orderly work environment.

Protective Services Officer (PSO) at Sutter Health (2025-10 – Present)

• Secured hospital entrances, restricted areas, parking facilities, closed-circuit television systems, & alarm systems while enforcing safety, security, & visitor policies to protect patients, visitors, & staff
• Respond to emergency codes, disturbances, evacuations, and high-risk situations while using verbal de-escalation techniques to maintain a safe environment for patients, visitors, and staff
• Provide professional customer service, conduct security escorts, and complete detailed incident reports and daily logs documenting injuries, disturbances, and policy violations

Driver at Viti express inc (2021-12 – 2025-10)

• Operated delivery vehicles safely and efficiently, completing pre-trip inspections and ensuring vehicles met safety and operational standards
• Planned and navigated delivery routes using GPS while maintaining accurate mileage, fuel, driving, and delivery records to support timely service
• Loaded and unloaded cargo, communicated with dispatch, and provided professional customer service while ensuring deliveries were completed safely and on schedule

Dispatcher/Customer Service Manager at Wave Broadband (2020-09 – 2021-12)

• Coordinated daily dispatch and scheduling of residential and commercial service requests, prioritizing jobs based on urgency, availability, and technician capacity
• Utilized scheduling and dispatch software to optimize technician routes, assign loads, and communicate job priorities, updates, and schedule changes
• Maintained accurate dispatch records, resolved customer concerns related to service delays, and collaborated with transportation supervisors to ensure efficient operations

Customer Service Manager/Cashier /Department Manager at Walmart (2015-03 – 2020-09)

• Trained and mentored team members on customer service best practices, company policies, and effective communication techniques to support consistent performance
• Managed customer inquiries and escalated concerns across multiple communication channels, resolving issues promptly and professionally
• Monitored staff performance, delivered ongoing coaching, and implemented strategies to improve customer satisfaction and overall service quality

Pharmacy Technician Professional Program: PTCB/ASHP – CPhT Certified (In progress) – MedCerts | Livonia, MI (2026-06)

Certificate in Automotive Engineering – Fiji National University (2013-04 – 2013-12)