Diedre Nickens

I am an approachable and people oriented individual interested in finding a position that will allow me to show case my customer service as well as human services skills.

Pharmacy Technician at CVS Health (2022-10 – 2023-05)

works closely with a pharmacist to ensure the health and safety of their patients. They locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.

DSP (Direct Support Professional) at Living Resources (2022-04 – 2022-10)

work directly with individuals who have intellectual or developmental disabilities. Day-to-day they assist individuals with various daily living activities like bathing, eating, administering medications, hygiene, and grooming.

Customer Service Associate at Walgreens (2019-01 – 2019-12)

• Modeled and delivered a distinctive and delightful customer experience.
• Register sales on assigned cash register, provided customers with courteous, fair, friendly, and efficient checkout service.
• Recommended items for sale to customer and recommends trade-up and/or companion items.
• Kept counters and shelves clean and well merchandised
• Inventory, and maintained records
• Implemented Company asset protection procedures to identify and minimize profit loss.
• Ensured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Supervisor at Price Chopper Supermarket (2017-12 – 2018-08)

• Responsible to ensure each Front End associate provided fast, friendly, and efficient customer service
• Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room, restrooms, and the parking lot and sidewalk area of store operations
• Ensured all front end policies and procedures were adhered to at all times
• Assisted the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates
• Responsible for ensuring that the highest level of customer service and courtesy is provided at all times

Crew Member at Pizza Hut (2017-07 – 2018-03)

• Welcomed customers as they entered the establishment and guided them, if necessary, to where they should sit or stand to place an order
• Followed written food preparation instructions in addition to written policies on security, sanitization and safety required to maintain a healthy and safe environment.
• Clearly communicated with coworkers and customers regarding orders and pick ups
• Courteous, attentive, flexible, and customer focused
• Operated cash registers to process cash and credit card payments for orders
• Promoted restaurant products by offering to upgrade items or showcasing daily specials available

Head Cashier at Shoprite (2014-09 – 2016-11)

• Maintained a clean, neat, organized and safe work environment.
• Cleaned and sanitized work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Performed all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation.
• Performed all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations.
• Greeted all Customers and provided them with prompt, courteous service and assistance.
• Understood operation of cash register and followed all cash handling procedures.
• Accurately identified and scanned product under correct department (when necessary).
• Regularly lifted, pull, push and rotated merchandise that weighed 25 lbs. and that occasionally weighed up to 50 lbs.
• Checked prices, and was knowledgeable about location of items in store.
• Accurately and quickly collected proper payment and provide proper change.
• Processed all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons, vouchers, gift cards, etc) in accordance with Company guidelines.
• Promote for sale any current charitable promotions to Customers.

High school diploma or GED