Shawna Herman

Exceptional customer service, outgoing, high-level multitasking, liaison, self-motivated, strong organizational skills, communication and interpersonal skills. Sound working of Workday, MS office, MS Word, Arrow, JWS, Netsuite and Excel. Result orientated, dependable, professional experienced in sales.

Excels in a fast-paced environment as well as supervising and motivating staff to increase activity and company profitability. Works well independently and part of a team. Professional and experienced sales professional prepared for this role.

Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication.

Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude. Sales professional with proven track record in supporting sales teams and enhancing customer relations.

Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills. Experienced with customer service and sales support.

Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Sales Assistant at Arcosa Stabilized Materials (2023-12 – Present)

• Coordinated sales initiatives and customer outreach to enhance client relationships and drive revenue growth.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly, ensuring satisfaction.
• Managed inventory levels and restocking processes to maintain optimal product availability for clients.
• Developed insightful sales reports to analyze trends, enabling informed decision-making on strategies and approaches.
• Prepare and deliver weekly tracking charts of order volume and details
• Answer incoming customer inquiries regarding pricing, product availability, delivery schedules, and payment terms
• Print and organize projects from bidders lists and maps
• Assist Sales Team with group bids and quotes
• Maintain average price chart
• Promptly handle pricing issues/discrepancies
• Assist customers with invoices and statements (in NetSuite)
• Support and troubleshoot NetSuite as needed
• Provide follow-up on customer quotes, lost sales, and ongoing customer needs
• Monitor administrative workflows to ensure high-quality customer service and sales support
• Perform additional administrative or sales-related duties as assigned
• Assisted sales team in managing customer inquiries and processing orders efficiently.
• Coordinated logistics for product deliveries, ensuring timely execution of client requests.
• Implemented inventory tracking systems to maintain accurate stock levels and reduce discrepancies.
• Developed relationships with clients to enhance satisfaction and foster repeat business opportunities.

Alternate Admin/Office Manager at Elara Caring (2022-01 – 2023-11)

• Acts as the Administrator in the Administrator's Absence
• Assists with coordination and management of the agency's day-to-day operations.
• Assists with Monitoring and evaluation of the agency's delivery of patient care.
• Direct billing operations and ensure that they are performed accurately, effectively, according to regulations and in a timely manner.
• Directs the agency payroll and other accounting operations.
• Assists with preparation of the agency's budget.
• Makes and approves most of agency purchases and expenditures.
• Assists in preparation of agency annual evaluation and other reports required by government regulatory.
• Maintains responsibility for main computer operations and consults with appropriate resources when necessary to keep computer systems and programs operational/updated.
• Ensures proper management and maintenance of all agencies physical facilities and equipment.
• Meets with other agency staff regularly to facilitate communication and attempt to ensure smooth daily operations.
• Provides Administrator with input regarding the effectiveness of the agency's Quality Improvement programs.
• Maintains availability at all times during operating hours either by person, by telecommunications or by designating appropriate to act in own absence.
• Coordinates with Human Resources on matters regarding the application of employment law.
• Keeps abreast of ensures compliance with state and federal regulations that apply to agency.
• Streamlined office operations, enhancing workflow efficiency and team productivity.

Field Supervisor at Chartwell community services/Jordan Health Services/Elara caring (2006-11 – 2022-01)

• Supervising the delivery of personal care and other activities.
• Responsible for visiting clients in their home in their home, monitoring client's status, coordinating client care, hiring, training, supervising and evaluating attendants.
• Reporting and maintaining records and is in constant communication with branch staff, physicians, case workers, client's family members and other program representatives.
• Coordinated schedules and managed resources to optimize workforce efficiency across multiple teams.
• Trained and mentored staff on best practices in patient care and service delivery.

Logistics Supervisor/Office Manager at Gamesa Wind, LLC (2006-07 – 2007-11)

• Oversaw daily logistics operations to ensure timely distribution of wind turbine components.
• Streamlined inventory management processes, improving accuracy and reducing excess stock levels.
• Trained and mentored staff on best practices in shipment coordination and safety procedures.
• Implemented new software solutions to enhance tracking efficiency and reporting accuracy.
• Collaborated with cross-functional teams to resolve logistical challenges and optimize supply chain performance.
• Led initiatives to improve warehouse layout, increasing productivity and reducing order fulfillment times.

Assistant of Sales at Reef Industries (2003-01 – 2006-07)

Office Manager at Premier Office Machines (1999-01 – 2003-01)

Assistant Manager at Cato Clothing (1995-01 – 1999-01)

Associate degree in Managing and Marketing, sign language – University of Houston (1999-01)

Bachelor (incomplete) in sign language – University of Houston