Shayla Hendricks

Dedicated and dependable professional with over 15 years of experience in customer service, security operations, and property management. Proven ability to manage inventory, support team leadership, and resolve customer concerns efficiently. Recognized for excellent communication skills, attention to detail, and a strong commitment to maintaining high standards in both high-security and customer-facing environments.

Correctional officer - Texas Department Of Criminal Justice - Clemens, TX

(2020-10)

Assistant Manager

• Managed the issuance, repair, and return of security padlocks with and without cylinders.
• Oversaw and conduct monthly and quarterly inventories for all keys and padlocks to ensure strict compliance with security protocols.
• Labeled and tracked inventory using established procedures to maintain order and accountability.
• Demonstrated strong organizational and leadership skills in a high-security environment.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced contraband by thoroughly searching inmates, cells, and common areas.
• Supervise inmates and inmates activities, and make sure they remain in custody.
• Break up physical confrontations, de-escalate situations and protect fellow officers from harm.
• Prepares incident reports and other documents.
• Conducted monthly and quarterly inventories.

Assistant Manager - Briar Point Apartments - Wharton, TX

(2016-09 - 2020-10)

• Assisted in daily operations of the apartment complex including tenant relations, leasing, and rent collection.
• Coordinated maintenance requests and ensured timely resolution of tenant issues.
• Maintained accurate records for leases, inspections, and financial transactions.
• Oversaw the ordering and inventory of office and maintenance supplies to ensure proper stock levels and cost control.
• Create and maintain confidential records, schedule repairs/maintenance checks.
• Managed property, staff, property viewings and property inventory.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cashier - Walmart - Lake Jackson, TX

(2006-03 - 2013-03)

• Greeted customers with a friendly attitude and provided efficient service in a high-traffic retail environment.
• Handled cash, credit, and electronic transactions with accuracy and attention to detail.
• Assisted customers with product information, returns, and resolving complaints to ensure satisfaction.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.

High School Diploma - West Columbia High School (1999-05)