Shayla Tarver

Accomplished insurance professional with 10+ years of experience managing medium to large, complex property and casualty claims for personal and commercial clients. Skilled at coverage analysis, loss valuation, settlement strategy, and client advocacy. Adept at partnering with legal counsel, brokers, adjusters, and carriers to achieve favorable outcomes.

Recognized for building strong client relationships, providing clear communication, and delivering exceptional service while ensuring compliance with regulatory and contractual obligations.

Sr. Claim Specialist - Energy Transfer - Houston, TX

(2026-06)

Managed complex claims from inception through resolution across auto, property, liability, reinsurance, and excess lines, evaluating coverage, liability, damages, reserves, and exposure for personal and commercial policies.

• Manage complex, high-severity auto, general liability, and trucking claims, including litigated claims.
• Evaluate coverage, liability exposure, damages, reserves, and settlement strategy.
• Work directly with in-house Legal Counsel on litigation strategy, discovery, document production, settlement authority, and trial preparation.
• Oversee the company's third-party administrator (TPA) claim portfolio.
• Exercise independent judgment on complex claims and influence overall claims strategy.

Claim Professional - Travelers - Houston, TX

(2019-03 - 2026-07)

Under general supervision in this role, I managed claims from inception to close in business lines of auto, property, liability, and reinsurance for both personal and commercial polices.

• Managed complex property, liability, and reinsurance claims from inception through settlement for both personal and commercial policies.
• Partnered with legal counsel, brokers, and adjusters on coverage positions, litigation strategy, and settlement negotiations.
• Conducted coverage analysis and loss valuations, preparing documentation to support client advocacy and policy interpretation.
• Oversaw claims data management, including updating claim runs, preparing reports, and providing analysis for underwriting and client reviews.
• Facilitated claims meetings with clients and carriers to resolve issues, negotiate settlements, and ensure timely progression of claims.
• Maintained accurate documentation of all communications, correspondence, and claim resolutions.

Claim Rep - Pilot Catastrophe - Dallas, TX

(2017-08 - 2019-02)

Reporting to administrate lead in this role I managed catastrophe related claims and trained adjusters on estimate writing for personal auto lines.

• Handled catastrophe-related property claims with a focus on accurate policy application and timely resolution.
• Collaborated with carriers and contractors to develop scope of repairs and issue payments consistent with policy coverage.
• Delivered client-focused solutions, balancing policy interpretation with customer needs.
• Assisted in training new adjusters on claims handling procedures and estimating practices.

Claim Adjuster - GECIO - Katy, TX

(2014-01 - 2017-08)

Reporting to team supervisor in this role I would process 1st and 3rd party auto claims by determining coverage, liability, and damage.

• Review and process auto liability claims in accordance with company guidelines and applicable laws.
• Provide prompt customer service support to policyholders and claimants, responding to inquiries and resolving claim details.
• Investigate coverage, determine liability, and set proper reserving standards based on company guidelines and expectations.

Insurance Risk Management - Lone Star College