Shekinah Louis

Detail‑oriented and highly organized Paralegal student with an Associate Degree in Criminal Justice and extensive experience (9 years) in client service, administrative support, and team leadership. Pursuing a Paralegal Certificate and nearing program completion. Have foundational knowledge in legal research, document preparation, and case file management.

Proven ability to handle confidential information, draft and organize records, manage high‑volume workflows, and communicate effectively with diverse clients and internal teams. Brings strong analytical skills, accuracy, and professionalism to support attorneys and legal staff.

Assistant Service Manager - HEB - Houston, TX

(2017-09)

• Deliver professional, empathetic customer service in a high-volume retail environment.
• Supervise and support junior customer service representatives.
• Assist with training and daily task coordination.
• Address and resolve customer complaints while ensuring compliance with company policies.
• Balance cash registers and generate daily credit and debit sales reports.
• Process payments, refunds, and exchanges accurately and efficiently.
• Maintain detailed transaction records and ensure customer satisfaction.
• Communicate effectively with the team and management to maintain smooth store operations.
• Demonstrate leadership by assisting with workflow management during peak business hours.

Paralegal Certificate - Legal Studies - CENTER FOR ADVANCED LEGAL STUDIES (2026-07)

Associate of Science - Criminal Justice - WHARTON COUNTY JUNIOR COLLEGE (2024)