Shelia J.

Guest-focused hospitality professional with 7+ years in luxury residential and hotel operations. Delivers five-star service, VIP guest relations, and seamless cross-departmental coordination to consistently exceed service standards.

Concierge - FirstService Residential

(2024-01 - 2026-07)

• Elevated front desk service quality for a luxury residential community, driving measurable gains in resident satisfaction and retention
• Resolved high-stakes resident concerns using proven de-escalation techniques, preserving a professional and welcoming environment
• Administered finance contracts, resident database updates, and compliance reporting with full accuracy and attention to detail

Hotel Front Desk Receptionist - Four Seasons Hotel

(2019-03 - 2024-01)

• Delivered five-star guest experiences at Four Seasons, overseeing check-in/out, VIP room assignments, and bespoke concierge requests
• Drove seamless service recovery by resolving guest complaints and coordinating cross-departmental responses under pressure
• Managed reservations, rate confirmations, and special requests while liaising with Bell and Valet to exceed every guest expectation

Associate - Health Science - Florida Atlantic University (FAU)