Sherri Miller

Highly organized and detail-oriented administrative professional with over 20 years of experience in office support, operations management, and facilities coordination. Proven ability to manage calendars, coordinate complex logistics, and liaise effectively with diverse stakeholders. Adept at maintaining confidential information and ensuring efficient office operations.

Eager to leverage extensive clerical expertise and a commitment to patient service to excel as an Office Secretary at Meritus Health Inc.

Business Operations Support Officer at Kentro (1980-09 – 2000-12)

• Spearheaded business operations for the Defense Health Agency (DHA) Medical Logistics Information Technology Program Management Office (MEDLOG IT PMO), developing information systems for the Military Health System’s supply chain.
• Provided comprehensive support across facilities management, space planning, safety, emergency management, and personnel/physical security.
• Managed daily facilities operations, encompassing maintenance and workspace management.
• Conducted routine inspections to monitor building system conditions, including HVAC, plumbing, and electrical.
• Created and managed trouble desk requests utilizing the Army Maintenance Application (ArMA).
• Initiated and coordinated work orders with the United States Army Garrison Fort Detrick (USAG Fort Detrick) for significant renovations, including five major office space overhauls, fire alarm system replacement, and over 200 window replacements.
• Maintained meticulous records of all requests, repairs, and inspections, generating reports for management upon request.
• Liaised with USAG Fort Detrick Contracting Officers and Army and Air Force Exchange representatives for contracted services such as custodial and vending machine maintenance.
• Oversaw space planning and management initiatives.
• Orchestrated several large-scale office relocations for over 300 staff across three buildings, ensuring minimal operational downtime.
• Served as Telephone Control Officer, managing the communication system and network data drops throughout three buildings.
• Achieved program savings exceeding $30,000 by identifying and eliminating unused telephone numbers.
• Assisted the MEDLOG IT PMO financial manager with annual budget estimations for communication services.
• Acted as liaison with USAG Fort Detrick on the Real Property Planning Board to identify and prioritize facility requirements.
• Ensured building safety compliance with Department of the Army and DHA regulations, including managing fire inspections/drills and safety audits.
• Performed monthly safety checks to verify the operational status of emergency lighting, fire extinguishers, and Automated External Defibrillators (AEDs).
• Served as an emergency management officer for the assigned floor, ensuring staff preparedness for evacuation or shelter-in-place scenarios.
• Identified requirements for shelter-in-place kits and conducted inventories to maintain up-to-date contents.
• Executed physical security checks to safeguard MEDLOG IT PMO building integrity, including access control and key inventory.
• Prepared and managed security documentation for incoming personnel, ensuring proper vetting for MEDLOG IT PMO network and workspace access.
• Coordinated the development and review of Interface Control Documents (ICDs), detailing interface information between IT systems and subsystems to ensure interoperability.
• Managed the coordination of DHA headquarters-issued taskers requiring MEDLOG IT PMO response or action within specified deadlines.
• Utilized SBM Tasker Management to assign responses to the appropriate individuals or groups.
• Monitored response statuses to ensure deadline adherence and collaborated with upper management for extension requests when necessary.

Executive Assistant at IBA/DLH (1996-11 – 2024-10)

• Provided comprehensive administrative support to the MEDLOG IT PMO Program Manager, Deputy Program Manager, and Development Center Lead.
• Coordinated and managed calendars for internal meetings and external engagements with key federal entities including USAG Fort Detrick, DHA Headquarters, and the Department of War.
• Acted as a primary liaison between upper management and internal/external stakeholders, effectively screening communications to maximize management's time.
• Facilitated secure access to classified meetings by processing visit requests.
• Managed the end-to-end scheduling and logistics for various IT working group meetings, release sessions, stakeholder training, and strategic off-site events.
• Prepared, reviewed, and edited slide presentations and briefing materials, while also providing guidance to staff on established formatting standards.
• Documented critical meeting minutes, accurately capturing key decisions and action items from external stakeholder engagements.
• Served as the Defense Travel Service (DTS) point of contact, managing all travel arrangements, requests, and vouchers for MEDLOG IT PMO management.
• Offered guidance and assistance to fellow government staff members.
• As facilities manager, oversaw and tracked maintenance and repair activities for MEDLOG IT PMO workspaces, including major projects such as painting, roof replacements, flooring, and bathroom renovations.
• Functioned as the Telephone Control Officer.
• Assessed telephone requirements for over 250 phone lines across three buildings, initiating work orders for service and ports, scrutinizing service charges, and ensuring the seamless implementation of telephone system upgrades.
• Delivered project management support by proactively resolving issues and reducing the administrative workload for management concerning official and personal responsibilities.
• Reviewed and routed incoming correspondence to the appropriate departments for timely action.
• Authored letters of acknowledgment, commendation, and recognition as required.
• Verified outgoing correspondence for the Program Manager, ensuring adherence to regulatory compliance and grammatical accuracy.

High School Diploma in Administrative – Loudoun Valley High School (1975-09 – 1980-01)