Shontay Thomas

Dependable and customer-focused hospitality and food service professional with experience supporting restaurant operations, customer service, food preparation, sanitation, and fast-paced team environments. Skilled in guest service, cash handling, dining support, cleaning and sanitation procedures, teamwork and maintaining organized workspaces. Recognized for professionalism, adaptability, reliability, and strong communication skills.

Seeking opportunities within hospitality, food service, retail, warehouse support, customer service, or entry-level operations roles where strong work ethic and customer-focused service can contribute to organizational success.

Server / Waitstaff at Admiral at the Lake (2023-04 – 2024-09)

• Delivered professional and courteous customer service in a fast-paced dining environment.
• Greeted, seated, and assisted guests to ensure a positive dining experience.
• Accurately took food and beverage orders and communicated effectively with kitchen staff.
• Served meals and beverages efficiently while maintaining customer satisfaction standards.
• Maintained cleanliness and organization of dining and service areas.
• Assisted with restocking supplies and supporting overall restaurant operations.
• Collaborated with team members to maintain smooth and efficient service.

Crew Member at McDonald's (2017-06 – 2018-09)

• Provided excellent customer service in a high-volume restaurant environment.
• Operated cash registers and processed customer transactions accurately.
• Prepared food items according to company procedures and food safety standards.
• Maintained sanitation, cleanliness, and hygiene standards throughout work areas.
• Assisted customers with questions and resolved concerns professionally.
• Worked collaboratively with team members to support daily operations and customer satisfaction.

Dishwasher / Kitchen Support at Gibsons Bar & Steakhouse (2016-05 – 2017-05)

• Cleaned, sanitized, and properly stored dishes, utensils, and kitchen equipment.
• Supported kitchen staff by maintaining organized and sanitary work areas.
• Assisted with inventory monitoring and supply organization.
• Maintained compliance with restaurant cleanliness and safety standards.
• Contributed to efficient back-of-house operations during busy service periods.

Diploma in General Studies and Health & Medical Studies Coursework – Roosevelt High School