Sia Barbara

I'm a customer service professional with over twenty years of experience in hospitality and retail. I empower businesses to create exceptional client experiences through relationship building, creative problem-solving, and best-in-class service.

Store Manager - Campo de' Fiori Inc - Sheffield

(2024-11)

• Place all orders and curate the store inventory
• Create all product barcodes in POS system
• Merchandize and maintain showroom store
• Work with customers/designers on orders from Mexico
• Vast product knowledge on Campo de' Fiori and Elegant Earth product
• Hire and train all store employees

Store Manager - Annie Selke - Pittsfield

(2021-03 - 2024-09)

• Managed product ordering and inventory, keeping pace with doubling customer demand.
• Pre-season and in-season reporting required for business analysis and decision-making.
• Developed and managed digital communications for Preferred Members
• Fostered an engaging and collaborative environment for onsite staff

Membership Associate - Berkshire South Community Center - Great Barrington

(2018-08 - 2021-02)

• Managed registration for the county's leading community center
• Supported community members by phone and email
• Managed client renewals and contracts
• Adapted front desk practices and procedures to comply with COVID-19 health and safety requirements

Designer Boutique Manager - Goodwill - North Adams

(2013-09 - 2017-09)

• Supervised and trained a team of associates and volunteers
• Curated and priced all the merchandise in boutique
• Coordinated administrative procedures and systems
• Fostered a culture of professionalism that increase store revenue by 200%

Personal Assistant/HomeManager - Richard Hadar - New York

(2011-10 - 2013-09)

• Managed home staff
• Acted as the point of contact between the CEO and internal/external clients
• Screened and direct phone calls and distribute correspondence
• Made travel arrangements
• Devised and maintain office filing system

Assistant/Buyer - Verve Boutique - New York

(2011-10 - 2013-09)

• Identified customer preferences and forecasting consumer trends
• Purchased new products and checked the quality and popularity of current product
• Attended events , fairs and exhibitions to remain up to date with the market's trends
• Merchandised the store according to season

Associate Degree - Visual Arts - Berkshire Community College

High School Diploma - Hoosac Valley High School