SIddy Samura
CUSTOMER SUCCESS • OPERATIONS • E-COMMERCE
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About
Operations and customer-focused professional with hands-on experience running online businesses, supporting customers, managing storefront and marketplace workflows, coordinating fulfillment, and solving day-to-day account and operational issues. Comfortable learning new platforms quickly and taking ownership in fast-moving environments.
Experience
E-Commerce & Business Operations at Self-Employed (2022-01 – Present)
Managed day-to-day operations for online businesses across Shopify, Amazon, Walmart, and subscription-based digital products. Built, launched, and operate Ghost (ghost-ris.app), a live paid subscription web app — owning customer onboarding, support, billing workflows, and ongoing product improvements.
- Handled customer-facing issues, product and order updates, marketplace account workflows, fulfillment coordination, and routine troubleshooting.
- Maintained storefront content, pricing, product information, landing pages, and customer communications to keep operations accurate and current.
- Coordinated marketing and customer acquisition activity across Meta, TikTok, and email while tracking performance and adjusting execution based on results.
- Built repeatable workflows for launches, customer follow-up, digital delivery, and ongoing store administration.
Sales Consultant at Men's Wearhouse (2021-01 – 2022-12)
- Guided customers through suit and formalwear selections, recommending options based on fit, occasion, style preferences, and budget.
- Delivered one-on-one customer service throughout the shopping process and supported day-to-day sales floor operations.
Seasonal Associate at National Wholesale Warehouse (2019-11 – 2020-01)
- Supported peak-season warehouse operations in a fast-paced environment.
Student Intern at Urban Health Plan (2018-04 – 2018-04)
- Shadowed doctors, nurses, and other medical staff to learn day-to-day clinical and administrative workflows.
SYEP Assistant at Watson Basketball
Summer Youth Employment Program
- Supported outdoor basketball programming and helped set up games and activity areas.
Education
High School Diploma – Dr. Richard Izquierdo Health and Science Charter School (2019-06)
