Silvester Mutua

Result oriented Hospitality leader with extensive knowledge in Food and Beverage, Restaurants, Bars, Banquets, Events and catering with proven and tested track record in the hospitability industry, with a rich background as skilled Restaurant, Bars, conference and Banquets supervisor expert in overseeing and coordinating operations to ensure smooth service delivery and customer satisfaction. With strong leadership and organizational skills, Consistency in driving high levels of team performance. Ability to coupe to changing working environment and solving guest opportunities with a lot decorum to deliver exceptional guest experience and creating lasting memories.

Food and Beverage Supervisor Pre-Opening - JW Marriott Hotel - Nairobi

(2023-12 - 2025-08)

• Snagging of our event spaces before pre-opening and after opening.
• Participating in monthly inventory of banquets operations equipment, furniture and equipment's.
• Ensuring all the banquets operations, equipment's are in operational status and reporting any faulty equipment's and following up for the maintenance.
• Putting together banquets checklists.
• Coordinate with event sales team to ensure guest's expectations are met
• Work collaboratively with all other departments to ensure that the events are executed seamlessly.
• Constant checks with event organizers to ensure every detail of their event captured.
• Constant communication with my team to ensure the information is well cascaded.
• Establishing team daily team Rehearsal.
• Handling of guest opportunities.
• Ensure all hotel revenues in the outlet is captured electronically, bills are signed, paid, and closed correctly, and all cash remitted.
• Collecting guest's feedbacks and sharing to my team and my managers.
• Checking Banquets events lists and prompting for more information about the banquets events orders and attending the BEOS meeting.
• Ensuring on re-ordering, purchasing, and stocking food and beverage products.
• Helped in putting together banquet operations equipment's for pre-opening.
• Recognizing and praising individual efforts and outstanding performance.
• Communicating feedback to the associates on the progress in consultation with organizers.
• Outline and set clear goals, allocate piece meal tasks, give timelines, and regularly review the progress of the tasks.

Food and Beverage supervisor - Sarova Hotels - Nairobi

(2023-08 - 2023-11)

• Played a pivotal role in the catering services for African climate summit held in Nairobi.
• Was the supervisor during the state banquet held on honor the visiting monarch of England on 31st Nov 2023.
• Was in charge of state catering for state house.
• Ensured all the meeting rooms were set as per the Beo. Schedule managements for support staff.
• Preparing events checklists.
• Attending for events site visits.

Food & Beverage Specialist - Rwanda Development Board Task-force - Kigali, Rwanda

(2022-06 - 2023-06)

Capacity building and training of hotel staff and back up for Common Wealth Head OF Government Meeting held at Kigali Rwanda on month June 2022.

• Making observations on the service gaps in the Rwanda hospitality industry, make recommendations, developing action plans and implementing ways on how to improve the service delivery in the hospitality industry in Rwanda.

Operations Manager - Chili's Tavern Bar and Restaurant Nakuru - Nakuru

(2021-10 - 2022-06)

• Oversaw daily operations of the restaurant
• Introduced incentives and promotions on food and beverage which doubled the revenues.
• Daily stock taking and reordering of food and beverages.
• Ensured of compliant of the restaurant to county government by laws.
• Ensured on the cleanliness of the restaurant and ensured on high standard of hygiene.

Operations Manager - The Base Hotel Kikima - Kikima

(2020-09 - 2021-01)

Pre-opening operations manager

Food & Beverage Supervisor - Makuti Bar - Intercontinental Hotel Nairobi - Nairobi

(2004 - 2020-03)

• Supervised food and beverage operations in Makuti Bar.

Food & Beverage Supervisor - Banqueting & Conference - Intercontinental Hotel Nairobi - Nairobi

(2004 - 2020-03)

• Oversaw banqueting and conference services, ensuring smooth operations and high customer satisfaction.

Food & Beverage Captain - Banqueting & Conference - Intercontinental Hotel Nairobi - Nairobi

(2004 - 2020-03)

• Managed and coordinated banquet and conference events, leading a team to deliver exceptional service.

Food & Beverage Waiter - Terrace Restaurant - Intercontinental Hotel Nairobi - Nairobi

(2004 - 2020-03)

• Provided exceptional service to guests in the Terrace Restaurant.

Food & Beverage Waiter (Casual Basis) - JKIA Kenya Airways Transit Passengers Lounge - Nairobi

(2004 - 2020-03)

• Served transit passengers at JKIA, delivering high-quality service in a fast-paced environment.

Banquet Trainee Waiter - Conference & Banqueting - Intercontinental Hotel Nairobi - Nairobi

(2004 - 2020-03)

• Gained experience in food and beverage product knowledge, sales and service, and basic setups.

Food & Beverage Waiter - Main Hotel Restaurant - Intercontinental Hotel Nairobi - Nairobi

(2004 - 2020-03)

• Joined Intercontinental Hotel winning teams as a food and beverage waiter in the main Hotel Restaurant.

Food & Beverage Waiter, Cashier, Barman - Kenya Airways Premium Lounge & Kenya Airport Authority Restaurant - Nairobi

(2004 - 2020-03)

• Managed food and beverage services at Kenya Airways Premium Lounge and Kenya Airport Authority Restaurant.

Certificate of Merit - Food & Beverage Service Supervision - Kenya Utali College (2013-05 - 2013-07)

Kenya Certificate of Secondary Education - General Education - Kyamboo Secondary School (2003-11 - 2003-12)