Skyler Mortensen

Results-driven administrative and customer support professional with 13+ years of experience across healthcare administration, business operations, sales, customer service, scheduling, billing, and client relations. Experienced managing competing priorities, confidential records, customer communications, payments, calendars, and daily operations in remote and in-person environments. Business owner with hands-on experience in client acquisition, scheduling, invoicing, marketing, service delivery, and relationship management.

OWNER / OPERATOR - Skyler's Cleaning Co. - Concord, CA / Hanford, CA

• Managed customer inquiries, scheduling, estimates, invoicing, payments, and follow-up.
• Built and maintained client relationships through professional communication and dependable service.
• Coordinated residential and commercial cleaning projects, move-in/move-out services, deep cleans, and recurring appointments.
• Handled pricing, bookkeeping, purchasing, route planning, marketing, social media, and business administration.

OFFICE MANAGER / ADMINISTRATIVE COORDINATOR - Functional Medicine Office - Walnut Creek, CA

(2023-01 - 2025-01)

• Managed virtual scheduling, appointments, intake information, and electronic health record updates.
• Coordinated billing, insurance follow-up, payment questions, and client communications.
• Maintained payroll, bookkeeping, and vendor invoicing using QuickBooks and Excel.
• Provided front-line support by phone, email, and telehealth platforms while maintaining confidentiality.

OWNER / MANAGER - Locals Only Juice Bar - Hanford, CA

(2015-01 - 2023-01)

• Directed daily operations including hiring, payroll, inventory, customer service, scheduling, and social media marketing.
• Managed financials, bookkeeping, online orders, customer communications, and vendor accounts using QuickBooks and Square.
• Oversaw staff performance, service standards, and operational priorities in a fast-paced customer environment.
• Increased online engagement and brand awareness through social media campaigns and customer-focused promotions.

SHIFT LEAD / CUSTOMER SERVICE SPECIALIST - Tillys - Visalia, CA

(2012-01 - 2019-01)

• Delivered high-quality customer service and supported in-store and online sales operations.
• Assisted with staff scheduling, cash handling, daily operations, and training new employees.
• Maintained accurate records and helped ensure smooth workflow during management absences.

SALES ASSOCIATE / CERTIFIED LOAN OFFICER - Keller Motors - Hanford, CA

(2015-01 - 2020-01)

• Managed customer appointments both virtually and in person.
• Processed financing applications and coordinated vehicle deliveries.
• Supported management with reporting, customer follow-up, and business process improvements.

College Prep Diploma - Business Department - Kings Christian High School (2012-05)