Dvonn Lynch

AI Quality Assurance and Model Evaluation professional with hands-on experience evaluating multimodal AI systems across audio, image, presentation, and speech domains. Skilled in prompt evaluation, human feedback evaluation, dataset validation, model benchmarking, SQL, REST APIs, ChatGPT, Claude, and OpenAI API workflows. Strong background in customer success, business operations, workflow optimization, and cross-functional collaboration.

AI Quality Assurance & Model Evaluation Specialist at Babel Audio • Mercor • Prosodiq (2024-08 – Present)

• Evaluated multimodal AI outputs across audio, image, presentation, and speech tasks.
• Performed human preference ranking, prompt evaluation, benchmarking, and dataset validation.
• Identified edge cases and quality issues to improve generative AI systems.
• Utilized AI platforms and API-driven tools while maintaining strict quality standards.

Customer Success Specialist at Nassau Provisions (2024-06 – Present)

• Designed and implemented workflow improvements that increased productivity and operational efficiency by approximately 30%.
• Resolved customer and operational issues with accuracy.
• Trained new employees and collaborated across sales, logistics, and operations.

Sales Agent at State Farm (2021-01 – 2024-12)

Bookkeeper at Santucci Trucking (2019-01 – 2021-12)

Assistant Manager at Sears (2017-01 – 2019-12)

B.B.A. in Business Management – Monroe College