Account Payable Specialist - Arizona beverage packers - Edison, New Jersey
(2022-03)
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Process account payable transaction in a timely manner according to established policies and procedures.
- Investigate discrepancies between purchase orders, receiving documents and vendors invoices (three-way matching).
- Maintain accurate records of payments made to vendors.
- Develop relationships with vendors and suppliers to ensure prompt payment of invoice.
- Reconcile vendor payment monthly.
- Handled high volume invoice processing with minimal supervision.
- Analyzed invoice and expense reports, identified variances, and resolved issues to correct problems and maintain financial compliance.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
ACCOUNT PAYABLE CLERK - SYNNEX Corporation - East Brunswick, New Jersey
(2021-08 - 2022-01)
- Matched purchase orders with invoices and recorded required information.
- Process invoices and payments in accordance with company policies and procedures.
- analyze purchase orders, contracts, invoices, check requests, and other documents related to account payable cycle.
- Researched and resolved any discrepancies or issues with invoices.
CUSTOMER SERVICE REPRESENTATIVE - DOTCOM DISTRIBUTION - Edison, New Jersey
(2018-02 - 2021-08)
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- conduct regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Administrative management of associates, monitoring and mentoring of associates on productions.
- Maintained accurate records of customer interactions for future reference.
- Analyzed feedback from customers to identify trends to improve the overall quality of services provided by the department
INVESTMENT ANALYST - FBNQuest Asset Management - Nigeria
(2013-05 - 2017-11)
I specialized in crafting customized financial solutions for high Net-worth individuals and ultra-high net-worth individuals.
- Portfolio administration, regulatory compliance and fostering enduring relationships.
- New client acquisition and investment advisory
- Business development and management of existing client's portfolio
- Channeling the company's product to the public and offer investment advice to suitable and best option.
