Solessia zya Loyal

Experienced administrative and procurement professional with over 10 years of experience in logistics, customs processing, and procurement support. Skilled in invoice reconciliation, vendor management, and documentation for cross-border shipments. Strong background in clerical duties, customer service, and office operations. Adept in Microsoft Office Suite, SAP, and QuickBooks. Reliable and detail-oriented, with a proven track record of supporting managers and improving workflow efficiency.

Customer Advocate (Temp) - CSD - California connect

(2025-11 - 2026-01)

• Advocate for customers, including Deaf and Hard of Hearing (HOH) individuals, ensuring accessible and effective communication
• Serve as a liaison between customers and internal departments to resolve inquiries and concerns
• Educate on products, services, policies, and procedures in accessible formats
• Accurately document customer interactions in company systems

Procurement Specialist - Stella-Jones - Tacoma, WA

(2017-12 - 2025-05)

Process purchase requisitions, prepare purchase orders, and track approvals. Maintain vendor records, contracts, and pricing agreements in the ERP/procurement system. Monitor procurement activities to ensure accuracy, efficiency, and timely delivery. Reconcile invoices, resolve discrepancies, and coordinate with finance for timely payments.

• Assist in planning, executing, and monitoring procurement-related projects
• Coordinate cross-functional teams to align procurement activities with project milestones
• Track project deliverables, budgets, and schedules to ensure compliance with timelines
• Prepare status reports, dashboards, and presentations for management review

Call center loan processor / title specialist - Mortgage Investors Corp - Tampa, FL

(2012-06 - 2017-12)

• Manage a high volume of incoming calls while maintaining service-level agreements (SLAs)
• Accurately document all borrower interactions in the loan processing system
• Collaborate with loan officers, underwriters, and closing departments to move files efficiently
• Meet or exceed call center productivity and quality performance metrics
• Ensure all loan documentation adheres to investor guidelines, RESPA, TILA, HMDA, and other regulatory requirements
• Monitor pipeline to prevent processing delays and maintain closing timelines
• Support internal audits and implement corrective actions when required

Store Manager - New York - Tampa, FL

(2009-02 - 2012-06)

Oversaw full operational functions of Jones New York, including hiring, training, and supervising staff; creating schedules and processing payroll; handling cash control, deposits, and register reconciliations; monitoring inventory, conducting cycle counts, and processing stock shipments; executing visual merchandising and promotional setups; ensuring loss prevention, safety, and compliance procedures were followed; and driving sales performance by coaching associates to deliver exceptional customer service and meet company goals.

Title Assistant / Closer - North Florida Title Company - Tallahassee, FL

(2005-02 - 2009-01)

Oversaw comprehensive real estate title operations, preparing and reviewing documents, conducting thorough title searches, coordinating seamless closings, liaising with clients, lenders, and agents, ensuring regulatory compliance, maintaining precise records, and facilitating efficient post-closing processes to guarantee accurate, timely, and successful property transactions.

Bachelor of Business Administration - Florida State University

High School Diploma - Stanton Preparatory College High