Sonia Harrison

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Veteran Pharmacy

Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.

Certified Pharmacy Technician at Walmart (2004-04 – 2020-02)

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
• Stocked, labeled and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.

High School Diploma – Williston High School (2001-05)