Sophia Toribio

Bilingual customer service professional with more than 30 years of experience in detail-critical, people-facing work. Handled check-in and intake at a practice serving 400+ patient visits per week, assisting Spanish-speaking patients in their own language. Known for patience, problem solving, and calming tense situations by putting the customer's needs first. Seeking a part-time airline ticket agent position with flexible availability, including early mornings, evenings, weekends, and holidays.

Chiropractic Assistant - Innate Chiropractic - Chester, NY

(2017-01 - 2024-01)

• Greeted and checked in patients and completed intake paperwork at a practice serving 400+ patient visits per week.
• Served the practice's Spanish-speaking patients — roughly 40 visits per week — in their preferred language, explaining forms, procedures, and next steps.
• Performed digital muscle and nerve evaluations and prepared results for the treating chiropractor.
• Calmed anxious and dissatisfied patients and resolved scheduling and service issues on the spot.

Freelance Court Reporter - Self-Employed

(1993-01)

• Produce verbatim stenographic transcripts for approximately 250 legal proceedings per year under strict accuracy and deadline requirements.
• Work directly with attorneys, witnesses, court personnel, and Spanish-language interpreters in high-stakes and often tense settings.
• Handle sensitive and confidential material with complete discretion.
• Manage own scheduling, client communication, and billing as an independent contractor.

Salesperson - Men's clothing store

(1991-01 - 1993-01)

Direct customer sales, fittings, and register.

Cashier - Retail store

(1987-01 - 1991-01)

Cash handling, point-of-sale, and customer service.

Associate's Degree - Court Reporting - Stenotype Academy (1993-01)

High School Diploma - Sheepshead Bay High School (1991-01)