Sprinkle 91

Hardworking customer service representative with 3+ years of experience in call center environments, specializing in inbound customer support for the restaurant industry. Proven ability to handle payments and assist customers effectively.

Certified Nursing

Assistant (CNA) with experience in providing compassionate care and support to residents. Skilled in cash handling and maintaining a positive customer experience. Currently a DSP with 8 months of experience. Authorized to work in the US for any employer

DSP - Brightway Community Living (formally ResCare) - Shawnee, OK

(2024-10 - 2025-07)

• Provided direct care and support to individuals with disabilities in a residential setting
• Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication administration
• Implemented individualized care plans to meet the unique needs of each client
• Promoted independence and encouraged skill development through engaging activities and exercises
• Maintained accurate documentation of client progress, behaviors, and incidents
• Ensured a safe environment by monitoring clients' physical and emotional well-being
• Responded promptly to emergencies or crisis situations following established protocols
• Advocated for clients' rights and facilitated their integration into the community

Customer Service Representative - SYNQ3 Restaurant Solutions - Oklahoma City, OK

(2020-09 - 2024-01)

I took inbound calls for restaurants. I also took payments when needed.

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Upsold additional products or services to customers based on their needs and preferences
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

Babysitter - Private - Shawnee, OK

(2017-06 - 2018-03)

• Maintained open communication with parent, providing regular updates on their child's well-being and daily activities
• Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities
• Followed specific dietary restrictions and prepared nutritious meals and snacks for children
• Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
• Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care

CNA - McLoud Nursing Center

(2016-07 - 2016-10)

I helped residents with daily activities such as eating, bathing, and going to the bathroom.

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility

Childcare Provider - Amie McDaniels - Shawnee, OK

(2016-04 - 2016-06)

I took care of kids, and made activities for them to do.

• Supervised and cared for children ranging in age from infants to pre-teens
• Created a safe and nurturing environment for children, ensuring their well-being at all times
• Engaged children in educational play through games, crafts, and storytelling
• Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment
• Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours
• Communicated effectively with parents regarding daily activities, progress updates, behavioral issues, or concerns
• Established positive relationships with both children and parents based on trust and open communication
• Implemented an organized schedule that allowed for smooth transitions between activities throughout the day
• Supported potty training efforts by developing individualized plans tailored to each child's needs

Cashier - EZ Mart - Shawnee, OK

(2016-02 - 2016-03)

I helped customers, handled money, cleaned the store.

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Performed opening/closing duties including counting money in the register before/after shifts

CNA - SUNSET ESTATES - Tecumseh, OK

(2015-02 - 2015-07)

I helped residents with daily activities.

• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques

General - Shawnee High School