Clinical Director - Ellie Mental Health – Charlotte - Charlotte, NC
(2023-03)
Direct operational administration to support clinical, financial, and administrative efficiency while guiding strategic development.
- Oversee clinic managers, providing support for daily clinic operations, service excellence, and ongoing leadership development.
- Develop clinical programs aligned with identified needs to strengthen service delivery and patient outcomes.
- Introduce strategies that improve client and employee engagement, supporting a responsive clinical environment.
- Track clinic health through software-based KPI monitoring and access-to-care reporting.
- Partner with company ownership on budget development, financial forecasting, and resource allocation decisions.
- Oversee full employee lifecycle, including recruitment, onboarding, performance management, disciplinary action, and separation decisions.
- Advance external relations and business development through strategic stakeholder relationship management.
Owner/Clinical Therapist - Southern Oak Counseling & Coaching - Charlotte, NC
(2022-04 - 2023-03)
Specialized in trauma work, focusing on healing for adult survivors of abuse, acute sexual assault, single incident trauma, and traumatic loss.
- Provide individual, couples and adolescent counseling
- Provided treatment for anxiety, depression, codependency, family of origin issues, and relationship repair, addressing loss, grief, and adjustment concerns.
- Utilized an interdisciplinary approach, collaborating with key stakeholders to enhance treatment outcomes.
- Facilitated clinical supervision sessions to guide and support counselors in their professional development.
Director of Outpatient Therapy - Crisis Preparation & Recovery - Phoenix, AZ
(2022-01 - 2022-07)
Provided daily oversight for 5 outpatient clinics and 1 home-based therapy team, supporting operational efficiency, clinical excellence, and strategic growth.
- Oversaw the team of clinic managers, guiding operational efficiency and service excellence
- Managed full employee lifecycle, including recruitment, onboarding, performance management, disciplinary action, and separation decisions.
- Partnered with Director of Operations and QA team to review KPIs, access-to-care data, and policy updates for continuous improvement.
- Collaborated with CFO on budget development, financial forecasting, and resource allocation.
- Worked with the Director of Psychiatry to review and support workflow efficiency.
- Partnered with the internship coordinator to build robust counseling internship program across all clinics.
- Supported positive client and employee experience.
Outpatient Therapy Clinical Manager - Gila River Healthcare - Sacaton, AZ
(2020-11 - 2022-01)
- Directed day-to-day operations specific to outpatient therapy
- Provide clinical supervision to associate licensed clinicians
- Responded to crisis situations and triaged cases for medical teams requesting outpatient assistance.
- Monitored and reported division KPIs and access-to-care metrics, utilizing clinical operations data to inform performance improvement strategies.
- Conduct divisional QA Review and ongoing reporting to hospital leadership via use of patient charts, metrics, and patient questionnaires
- Oversaw employee lifecycle, including recruitment, onboarding, performance management, disciplinary actions, and separations, ensuring alignment with organizational goals.
- Developed and facilitated leadership training across hospital departments, enhancing leadership effectiveness and employee engagement.
- Developed and delivered system-wide workshops on the neurophysiology of chronic stress and practical coping strategies in healthcare to support employee wellness and resilience
- Delivered debriefing and support to Gila River Healthcare staff following critical incidents.
Intake & Enrollment Manager - Gila River Healthcare - Sacaton, AZ
(2019-03 - 2020-11)
Directed day-to-day operations for Behavioral Health Assessment and Enrollment Team and Crisis Team
- Collaborated with area hospitals to ensure continuity of care for clients post-hospitalization, facilitating smoother transitions
- Coordinate with key hospital and community stakeholders to promote quality care for all clients
- Addressed incoming behavioral health triage requests from clients and stakeholders
- Identified needs and provided internal coaching to enhance service quality and workflow, resulting in improved client satisfaction
- Analyzed and reported on division KPIs, access to care, and trends to inform strategic decision-making
- Managed the entire employee lifecycle, focusing on recruitment, performance management, disciplinary actions, and separation decisions.
- Provide clinical supervision to various Behavioral Health staff
Executive Director - Dynamic Living Counseling - Phoenix, AZ
(2017-01 - 2018-03)
Directed daily agency operations across clinical and administrative functions to align services with organizational objectives.
- Oversaw clinical quality and regulatory compliance through structured supervision of clinical staff.
- Led hiring, termination, and corrective action processes for clinical and administrative staff to improve team accountability.
- Delivered onboarding and training for new clinical and administrative staff to build role readiness.
- Drove ongoing review of agency and individual goals to support quality care and community alignment.
- Completed community needs assessments and developed programming responsive to local service needs.
- Identified operational improvement opportunities to strengthen agency efficiency.
- Facilitated coordination with partner agencies to maintain continuity of client care.
- Managed implementation of new EHR software to transition records to paperless format.
Director of Counseling Services - Johnson & Wales University - Charlotte, NC
(2014-06 - 2016-10)
Directed departmental operations across budgeting, financial management, administrative functions, and clinical functions to support efficient service delivery.
- Collaborated with university leadership to shape policies and procedures for counseling services and student affairs.
- Developed strategic partnerships with internal and external stakeholders to expand comprehensive mental health services for students.
- Delivered crisis counseling, advocacy, referrals, and case management to the student population.
- Implemented empirically based Green Dot bystander intervention program across campus.
- Served on university care team supporting high-risk students through coordinated intervention.
- Co-led university wellness committee to advance student health priorities and strengthen campus wellness culture.
- Provided ongoing training for faculty and staff on student mental health needs.
- Partnered with health services to coordinate universitywide holistic wellness approach.
- Designed and administered needs-based programming and training for student population.
Licensed Clinical Therapist - Private Practice - Charlotte, NC
(2007-02 - 2014-07)
Delivered therapeutic services, including EAP, to individuals, couples, and families through outpatient counseling, advocacy, and case management.
- Provided consulting and contracted services to organizations and businesses including the Shepherd's Ranch (Equine Assisted Therapy), the Kiwanis Club of Charlotte, the Girl Scouts Hornets' Nest Council, & Charlotte School of Law
- Drove visibility and growth of business through relationship management with colleagues, referral sources, area physicians, and clients.
- Managed financial operations and administration of the business, including third-party contracts and billing.
Licensed Clinical Therapist (Part-time) - Johnson & Wales University - Charlotte, NC
(2008-03 - 2012-12)
Provided short-term counseling, advocacy, and case management to enhance student well-being in university setting
- Responded promptly to urgent situations to ensure student safety and well-being.
Licensed Clinical Therapist - Safe Alliance - Charlotte, NC
(2005-08 - 2008-02)
Delivered therapeutic services, including EAP, to individuals, couples, and families through direct counseling and group sessions, advocating for primarily economically disadvantaged clients
- Provided rape crisis counseling and emergency response, including hospital visitation and on-call crisis counseling, supporting survivors in urgent situations
