Stacie MacArthur

Ambitious leader with proven track record in driving clinical excellence and operational efficiency through articulate communication and dynamic team management. Highly skilled in developing innovative strategies to enhance patient care and organizational success, always striving to ensure the company for whom I work stands out in the healthcare industry.

Clinical Director - Ellie Mental Health – Charlotte - Charlotte, NC

(2023-03)

Direct operational administration to support clinical, financial, and administrative efficiency while guiding strategic development.

• Oversee clinic managers, providing support for daily clinic operations, service excellence, and ongoing leadership development.
• Develop clinical programs aligned with identified needs to strengthen service delivery and patient outcomes.
• Introduce strategies that improve client and employee engagement, supporting a responsive clinical environment.
• Track clinic health through software-based KPI monitoring and access-to-care reporting.
• Partner with company ownership on budget development, financial forecasting, and resource allocation decisions.
• Oversee full employee lifecycle, including recruitment, onboarding, performance management, disciplinary action, and separation decisions.
• Advance external relations and business development through strategic stakeholder relationship management.

Owner/Clinical Therapist - Southern Oak Counseling & Coaching - Charlotte, NC

(2022-04 - 2023-03)

Specialized in trauma work, focusing on healing for adult survivors of abuse, acute sexual assault, single incident trauma, and traumatic loss.

• Provide individual, couples and adolescent counseling
• Provided treatment for anxiety, depression, codependency, family of origin issues, and relationship repair, addressing loss, grief, and adjustment concerns.
• Utilized an interdisciplinary approach, collaborating with key stakeholders to enhance treatment outcomes.
• Facilitated clinical supervision sessions to guide and support counselors in their professional development.

Director of Outpatient Therapy - Crisis Preparation & Recovery - Phoenix, AZ

(2022-01 - 2022-07)

Provided daily oversight for 5 outpatient clinics and 1 home-based therapy team, supporting operational efficiency, clinical excellence, and strategic growth.

• Oversaw the team of clinic managers, guiding operational efficiency and service excellence
• Managed full employee lifecycle, including recruitment, onboarding, performance management, disciplinary action, and separation decisions.
• Partnered with Director of Operations and QA team to review KPIs, access-to-care data, and policy updates for continuous improvement.
• Collaborated with CFO on budget development, financial forecasting, and resource allocation.
• Worked with the Director of Psychiatry to review and support workflow efficiency.
• Partnered with the internship coordinator to build robust counseling internship program across all clinics.
• Supported positive client and employee experience.

Outpatient Therapy Clinical Manager - Gila River Healthcare - Sacaton, AZ

(2020-11 - 2022-01)

• Directed day-to-day operations specific to outpatient therapy
• Provide clinical supervision to associate licensed clinicians
• Responded to crisis situations and triaged cases for medical teams requesting outpatient assistance.
• Monitored and reported division KPIs and access-to-care metrics, utilizing clinical operations data to inform performance improvement strategies.
• Conduct divisional QA Review and ongoing reporting to hospital leadership via use of patient charts, metrics, and patient questionnaires
• Oversaw employee lifecycle, including recruitment, onboarding, performance management, disciplinary actions, and separations, ensuring alignment with organizational goals.
• Developed and facilitated leadership training across hospital departments, enhancing leadership effectiveness and employee engagement.
• Developed and delivered system-wide workshops on the neurophysiology of chronic stress and practical coping strategies in healthcare to support employee wellness and resilience
• Delivered debriefing and support to Gila River Healthcare staff following critical incidents.

Intake & Enrollment Manager - Gila River Healthcare - Sacaton, AZ

(2019-03 - 2020-11)

Directed day-to-day operations for Behavioral Health Assessment and Enrollment Team and Crisis Team

• Collaborated with area hospitals to ensure continuity of care for clients post-hospitalization, facilitating smoother transitions
• Coordinate with key hospital and community stakeholders to promote quality care for all clients
• Addressed incoming behavioral health triage requests from clients and stakeholders
• Identified needs and provided internal coaching to enhance service quality and workflow, resulting in improved client satisfaction
• Analyzed and reported on division KPIs, access to care, and trends to inform strategic decision-making
• Managed the entire employee lifecycle, focusing on recruitment, performance management, disciplinary actions, and separation decisions.
• Provide clinical supervision to various Behavioral Health staff

Executive Director - Dynamic Living Counseling - Phoenix, AZ

(2017-01 - 2018-03)

Directed daily agency operations across clinical and administrative functions to align services with organizational objectives.

• Oversaw clinical quality and regulatory compliance through structured supervision of clinical staff.
• Led hiring, termination, and corrective action processes for clinical and administrative staff to improve team accountability.
• Delivered onboarding and training for new clinical and administrative staff to build role readiness.
• Drove ongoing review of agency and individual goals to support quality care and community alignment.
• Completed community needs assessments and developed programming responsive to local service needs.
• Identified operational improvement opportunities to strengthen agency efficiency.
• Facilitated coordination with partner agencies to maintain continuity of client care.
• Managed implementation of new EHR software to transition records to paperless format.

Director of Counseling Services - Johnson & Wales University - Charlotte, NC

(2014-06 - 2016-10)

Directed departmental operations across budgeting, financial management, administrative functions, and clinical functions to support efficient service delivery.

• Collaborated with university leadership to shape policies and procedures for counseling services and student affairs.
• Developed strategic partnerships with internal and external stakeholders to expand comprehensive mental health services for students.
• Delivered crisis counseling, advocacy, referrals, and case management to the student population.
• Implemented empirically based Green Dot bystander intervention program across campus.
• Served on university care team supporting high-risk students through coordinated intervention.
• Co-led university wellness committee to advance student health priorities and strengthen campus wellness culture.
• Provided ongoing training for faculty and staff on student mental health needs.
• Partnered with health services to coordinate universitywide holistic wellness approach.
• Designed and administered needs-based programming and training for student population.

Licensed Clinical Therapist - Private Practice - Charlotte, NC

(2007-02 - 2014-07)

Delivered therapeutic services, including EAP, to individuals, couples, and families through outpatient counseling, advocacy, and case management.

• Provided consulting and contracted services to organizations and businesses including the Shepherd's Ranch (Equine Assisted Therapy), the Kiwanis Club of Charlotte, the Girl Scouts Hornets' Nest Council, & Charlotte School of Law
• Drove visibility and growth of business through relationship management with colleagues, referral sources, area physicians, and clients.
• Managed financial operations and administration of the business, including third-party contracts and billing.

Licensed Clinical Therapist (Part-time) - Johnson & Wales University - Charlotte, NC

(2008-03 - 2012-12)

Provided short-term counseling, advocacy, and case management to enhance student well-being in university setting

• Responded promptly to urgent situations to ensure student safety and well-being.

Licensed Clinical Therapist - Safe Alliance - Charlotte, NC

(2005-08 - 2008-02)

Delivered therapeutic services, including EAP, to individuals, couples, and families through direct counseling and group sessions, advocating for primarily economically disadvantaged clients

• Provided rape crisis counseling and emergency response, including hospital visitation and on-call crisis counseling, supporting survivors in urgent situations

Doctorate - Counselor Education and Supervision - University of the Cumberlands (2024-08)

Master of Education - Community Counseling - Winthrop University (2005-05)

Bachelor of Arts - Psychology - The Ohio State University (2000-08)