Stacy Sabo

Hospitality executive and business owner with 20 years of experience in hotel operations, sales, marketing, guest services, event coordination, and business development. Successfully founded and managed an award-winning beachfront resort serving international travelers, groups, retreats, and special events. Proven ability to build customer relationships, negotiate bookings, coordinate cross-functional teams, and deliver exceptional guest experiences that drive repeat business and customer loyalty.

Bilingual in English and Spanish with extensive experience serving diverse international clientele.

Founder & Chief Operating Officer - REDWOOD BEACH RESORT (Nicaragua Investments, S.A.) - Nicaragua

(2006-01)

• Directed all aspects of operations for a 7-cabana beachfront resort, including reservations, guest services, sales, marketing, staffing, budgeting, and property management.
• Managed annual occupancy targets while overseeing a team of 12–15 employees during peak tourism seasons.
• Developed relationships with individual travelers, travel agents, corporate clients, retreat organizers, and group coordinators to generate bookings and repeat business.
• Coordinated annual week-long NGO retreats, destination weddings, special events, and group hospitality packages from initial inquiry through successful execution.
• Prepared proposals, negotiated rates, managed customer communications, and ensured exceptional guest satisfaction throughout the booking process.
• Collaborated with food and beverage, housekeeping, maintenance, and guest services teams to deliver seamless guest experiences.
• Led digital marketing initiatives, social media campaigns, online travel agency management, and brand development efforts to increase occupancy and revenue.
• Recruited, trained, supervised, and mentored multicultural hospitality staff while maintaining high service standards.
• Earned TripAdvisor Certificate of Excellence recognition for six consecutive years through outstanding guest service and customer satisfaction.
• Successfully built and scaled a hospitality business serving guests from North America, Europe, and Latin America.

Private Tutor & College Prep Advisor - Independent Consultant

(2018-01)

• Provide individualized coaching, communication training, and educational consulting services to students and families.
• Build long-term client relationships through personalized service and strong communication skills.

Online ESL Instructor - OPENENGLISH ONLINE - Remote

(2018-01 - 2020-12)

• Delivered virtual instruction to international students while maintaining a 98%+ customer satisfaction rating.
• Adapted communication strategies to meet diverse customer needs and cultural backgrounds.

AP & Secondary English Instructor - CENTRO EDUCATIVO MANTICA BERRIO - Chinandega, Nicaragua

(2018-01 - 2020-12)

• Developed and delivered curriculum while collaborating with students, parents, and administrators to achieve educational objectives.

Adjunct Professor, Psychology - ITT TECHNICAL INSTITUTE - Online

(2003-01 - 2006-12)

• Taught online undergraduate courses while maintaining high levels of student engagement and satisfaction.

Licensed Professional Counselor / Clinical Psychologist - PERAKIS, RESIS & ASSOCIATES - Illinois

(2003-01 - 2005-12)

• Provided professional counseling services, conflict resolution, and client relationship management in a multidisciplinary healthcare environment.

Doctor of Psychology - Psychology - Illinois School of Professional Psychology (Argosy University)