Stella German

Experienced bilingual bartender and waitress with over 4 years in high-volume hospitality settings, known for delivering exceptional customer service and creating a welcoming, high-energy environment. Proven top sales performer with a strong ability to upsell, increase revenue, and build lasting relationships with guests.

BARTENDER/WAITRESS at ROBBY'S (2026-05 – Present)

• Prepare and serve cocktails, beer, wine, and other drinks while keeping up with customer preferences and requests.
• Maintain clean, organized, and fully stocked tables, service areas, and bar throughout each shift.
• Processed payments, split checks, and handled cash and card transactions accurately using the restaurant's POS system.
• Bring food and drinks to tables and make sure orders go to the correct guests.
• Handle multiple tables and drink orders at once while staying organized during busy shifts.
• Take care of guests from the time they sit down through the end of their visit, making sure orders are accurate and service stays on track.
• Manage opening and closing responsibilities, including restaurant setup, restocking, cleaning, and preparing the space for the following shift.
• Collaborate with servers, kitchen staff, and management to maintain smooth and efficient restaurant operations.

BAR MANAGER at ALPHAS DEN (2023-04 – 2026-02)

• Oversaw daily bar operations, delivering exceptional service while managing team performance.
• Supervised and trained bartenders, optimizing performance through effective scheduling and mentoring.
• Managed inventory and vendor relationships, optimizing cost control to enhance profitability.
• Developed targeted promotional strategies for cocktail menus and events, driving significant sales growth.
• Cultivated strong customer relationships, resulting in increased satisfaction and loyalty.
• Provided bilingual service in English and Japanese, effectively communicating with both local Japanese guests and English-speaking customers
• Consistently top-performing salesperson in a commission-based role for almost 3 consecutive years, driving the highest annual sales across the team.

WAITRESS at GYUKAKU (2023-12 – 2025-11)

• Provided attentive customer service following Japanese hospitality standards
• Assisted customers with tabletop grilling, ensuring proper cooking techniques and safety
• Took and managed orders using POS systems in a fast-paced environment
• Managed 4–8 tables per shift in a high-volume yakiniku restaurant
• Welcomed and seated guests, including handling busy service periods and reservations
• Served alcoholic beverages (beer, sake, cocktails) responsibly in accordance with restaurant policies
• Worked closely with kitchen and staff to keep service smooth and efficient

BARTENDER at LC INTERNATIONAL (2022-06 – 2023-03)

• Crafted and served diverse cocktails, mixed drinks, beer, wine, and non-alcoholic beverages in fast-paced, high-volume environment.
• Delivered exceptional customer service by engaging guests, accurately taking food and drink orders, and fostering a welcoming atmosphere.
• Upsold premium liquor and specialty cocktails, contributing to increased sales and enhanced guest experience.
• Maintained an organized and fully stocked bar, ensuring cleanliness and proper inventory control throughout each shift.
• Provided bilingual service in English and Japanese, effectively communicating with both local Japanese guests and English-speaking customers

WAITRESS at HAMAZUSHI (2021-10 – 2023-05)

• Delivered exceptional customer service in fast-paced sushi restaurant, enhancing guest experience and satisfaction.
• Took orders for food and drinks and delivered them to guests.
• Served beer and alcoholic beverages as part of bar service.
• Coordinated ramen and dish distribution between kitchen and dining room, minimizing service delays and ensuring order accuracy.
• Collaborated with chefs and front-of-house staff to prioritize orders and streamline workflow during peak periods.
• Prepared soups and ramen components (broths, chashu, noodles, tare) following strict recipes and quality standards.
• Provided bilingual service in English and Japanese, effectively communicating with both local Japanese guests and English-speaking customers
• Managed cash register operations and processed customer payments promptly.

SALES ASSOCIATE at NEX DEPOT (2020-02 – 2021-08)

• Delivered exceptional service by providing expert guidance on tools, hardware, and materials.
• Assisted customers in selecting home improvement products, enhancing their shopping experience in a busy retail environment.
• Created and maintained visually appealing merchandise displays to engage customers and promote sales.
• Processed transactions, returns, and exchanges efficiently, ensuring accuracy.
• Worked with team members to meet sales targets and maintain high service standards.

HIGH SCHOOL DIPLOMA – Nile C. Kinnick High School (2017 – 2021)