Stella Ponmani

Experienced in Medical Billing and RCM professional with 8 years of expertise in Statement, Charge Entry basic, Payment Posting, Patient Credits, Refunds and Healthcare Claims Processing. Experienced in handling end-to-end RCM operations, supporting Team Lead activities, managing escalations, and coordinating with clients and internal client teams channels. Worked as a Subject Matter Expert (SME) role based on strong process knowledge, operational performance, and leadership support capabilities.

Process Executive / Senior Process Executive - Vastek Solutions Pvt Ltd & Tekessence Software Solution - Trichy

(2017-01 - 2021-12)

• Worked as a Payment Posting Specialist handling insurance and patient payments through Lockbox, EFT (Electronic Funds Transfer), ERA (Electronic Remittance Advice), and other payment methods.
• Verified accuracy of insurance claim payments and ensured proper posting of payments and adjustments to patient accounts.
• Interpreted Explanation of Benefits (EOB) and transferred balances to secondary insurance or patient liability where applicable.
• Pulled and downloaded Explanation of Benefits (EOBs) from payer portals and online resources.
• Posted electronically available payer remittances to appropriate accounts and processed denials accurately.
• Performed payment posting activities using online payer resources and websites while balancing daily reports.
• Maintained high quality standards with accurate and timely task completion.
• Trained new employees and provided updated process and policy guidance to trainees.
• Demonstrated strong audit and process management skills and received multiple appreciations from clients.

SME – Medical Billing / RCM Operations - Omega Healthcare - Trichy

(2021-01 - 2026-12)

• Started career at Omega Healthcare as a Senior Process Executive in Medical Billing operations.
• Acted as backup for Team Lead during absences and supported smooth day-to-day operational activities.
• Handled team coordination, workflow monitoring, queue management, and escalation handling to ensure SLA compliance.
• Supported Team Lead responsibilities including reporting, productivity tracking, and team guidance.
• Assisted QCA activities by supporting quality checks, process compliance, and accuracy monitoring.
• Coordinated with team members to improve operational efficiency and maintain billing quality standards.
• Promoted to SME (Subject Matter Expert) role for the PayrHealth project based on process expertise and performance excellence.
• Managed and supported end-to-end RCM workflows including Demographics (Demo), Charge Entry, Statement Processing, FNL, Patient Credits, Payment Posting, and AR Follow-up.
• Provided process support, workflow guidance, and issue resolution assistance to team members across multiple RCM functions.
• Handled escalations, monitored workflow accuracy, and ensured compliance with client requirements and SLA targets.
• Attended client calls to discuss operational updates, process issues, and workflow-related clarifications.
• Coordinated with internal teams through communication channels to resolve queries and provide immediate solutions for process-related issues.
• Acted as a bridge between clients and internal operations teams to ensure timely issue resolution and smooth workflow management.

M.Phil. - Commerce - Shrimati Indira Gandhi College (2017-12)

M.Com - Commerce - Shrimati Indira Gandhi College (2016-12)

B.Com - Commerce - Seethalakshmi Ramaswami College (2014-12)