Stephanie Browne
Licensed Customer Service Representative
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About
Answering multiple calls in a fast paced environment, while following call metrics and adherence. Attending meetings, new hire events, and trainings for continuous education. Assist Members with questions on claims, insurance policies, and billing.
Experience
Licensed Customer Service Representative - Farmers Insurance Group
(2026-01)
- Answering multiple calls in a fast paced environment, while following call metrics and adherence.
- Attending meetings, new hire events, and trainings for continuous education.
- Assist Members with questions on claims, insurance policies, and billing.
Member Service Representative - Blue Cross Blue Shield Of Massachusetts
(2023-01 - 2025-12)
- Answering multiple calls, emails, chats in a fast-paced environment while following call metrics and quality guidelines.
- Assisting in new hire events and training of new hires.
- Assisting members with quoting benefits, claim questions and prior authorizations in reference to pharmacy and medical.
Physician Support Unit Representative - Cigna
(2022-02 - 2023-02)
- Assisting providers with prior authorization denials
- Scheduling the post option decisions for providers to appeal denials.
- Utilizing multiple computer operating systems and resources to assist providers.
VA Urgent Care Advocate (Contract) - MPF Federal LLC - Remote
(2020-07 - 2021-07)
- Assist Veterans and Medical Providers in getting immediate and urgent care for veterans.
- Assist Veterans and Medical Providers with getting authorization and referrals for urgent care
- Assist Medical Providers with Claim and Billing inquiries and processes
Medicare Specialist - Spectrum Health - Priority Health Campus - Remote
(2019-10 - 2020-07)
- Handled phone calls in a fast – paced environment following call and quality guidelines.
- Assisting members and agents with medical claims, benefit and coverage quotes, appeals, grievances, prior authorizations, and determinations of procedures that may not be under the basic coverage.
Education
Floral Design - NYIAD (2025-01)
Grand Haven High School (2007-01 - 2007-12)
Greenhouse & Floral Design - Careerline Technical Center (2006-01 - 2006-12)
Internship - Eastern Floral & Earthly Expressions (2006-01 - 2007-12)
