Stephanie Radcliffe

Detail-oriented operations and customer support professional with more than 17 years of experience supporting retail and contact center operations, including over six years in leadership positions with Lowe's. Experienced in reviewing documentation for accuracy, identifying operational risks, resolving complex issues, and collaborating across multiple business partners to ensure compliance with company standards. Recognized for analytical thinking, attention to detail, process improvement, and the ability to manage multiple priorities in fast-paced environments.

Proven ability to interpret operational information, support quality initiatives, and deliver accurate, customer-focused solutions while maintaining confidentiality and organizational standards.

Central Quoting Sales Specialist – Flooring - Lowe's Home Improvement - Remote

(2023-06)

• Prepare accurate installation quotes by analyzing customer measurements, installer documentation, and project specifications to identify discrepancies, installation concerns, scheduling conflicts, and potential quality issues prior to order completion.
• Verify compliance with Lowe's installation standards and operational procedures.
• Coordinate with customers, installers, stores, and vendors to resolve complex project issues and ensure successful execution.
• Manage multiple customer projects simultaneously while consistently meeting quality and productivity expectations.
• Communicate recommendations clearly and professionally to customers by using project information and detailed notes from the installers and manufacturers.
• Utilize multiple Lowe's systems simultaneously while maintaining accuracy in a fast-paced remote environment.
• Collaborate with team members to improve workflow consistency.
• Exercise sound judgment when resolving customer concerns while maintaining data accuracy and confidentiality.

Softlines Sales Supervisor - Kohl's

(2021-03 - 2023-06)

• Supervised daily workflows while ensuring merchandising, replenishment, and customer service standards were achieved.
• Trained and coached associates on operational procedures, compliance expectations, and company best practices.
• Observed employee performance, documented opportunities for improvement, and partnered with store leadership to implement coaching plans.
• Coordinated priorities across multiple work areas while ensuring deadlines and objectives were met.
• Maintained accurate merchandising standards, signage, and inventory presentation.

Department Supervisor - Lowe's Home Improvement

(2016-08 - 2021-02)

• Supervised multiple departments while ensuring compliance with company policies, and procedures, and safety standards.
• Analyzed operational information and business trends to improve merchandising execution and department performance.
• Delegated assignments, monitored workflow, and held associates accountable for completing operational objectives.
• Conducted routine observations to ensure safe equipment operation and adherence to Lowe's policies.
• Investigated inventory concerns, customer issues, and operational challenges while partnering with cross-functional teams to resolve them.
• Coordinated with specialists, installers, contractors, and vendors to support accurate project execution and customer satisfaction.
• Trained and developed associates on policies and procedures, customer service expectations, and process improvements.
• Served as Workshop Clinic Captain, planning and coordinating weekly educational events.

Sales Specialist - Lowe's Home Improvement

(2014-03 - 2016-08)

• Coordinated residential and commercial installation projects from contract completion through final installation.
• Reviewed project details to ensure installation readiness, product availability, and order accuracy.
• Worked collaboratively with installers, vendors, and customers to resolve issues impacting project timelines.
• Monitored installation progress and proactively addressed concerns to improve customer satisfaction.
• Built lasting relationships by providing consultative recommendations based on customer needs and project requirements.
• Assisted with delivery coordination, staging materials, and contractor support for large-scale purchases.

Customer Service Associate - Lowe's Home Improvement

(2011-02 - 2014-03)

• Delivered exceptional customer support.
• Assisted specialists by maintaining accurate merchandise presentation and supporting operational needs across departments.
• Collaborated with vendors to ensure product displays and inventory accuracy.
• Cross-trained throughout multiple departments to improve coverage and customer service.
• Trained new associates on company procedures, customer service expectations, and best practices.
• Operated power equipment safely while following company safety standards.

Head Cashier - Lowe's Home Improvement

(2007-02 - 2011-02)

• Supervised front-end operations.
• Trained and mentored new cashiers on POS systems, company procedures, credit programs, and fraud prevention.
• Resolved escalated customer concerns using sound judgment and effective problem-solving.
• Verified tax-exempt documentation and maintained compliance with company policies.
• Processed financial transactions accurately while safeguarding confidential customer information.
• Supported staffing needs through scheduling flexibility and coordination during peak business periods.

Stockroom Manager - Bath & Body Works

(2006-03 - 2007-02)

• Managed inventory, shipping, receiving, and replenishment activities.
• Conducted inventory audits and verified inventory accuracy.
• Reviewed sales information to anticipate replenishment needs and optimize inventory levels.
• Maintained an organized stockroom in order to improve efficiency and product availability.

Retail Sales Associate - Gaylord Opryland Resort

(2004-06 - 2006-03)

• Delivered exceptional customer service in a high-volume hospitality environment in order to assist guests by providing information and resolving questions.
• Maintained accurate cash handling procedures and opening/closing responsibilities.
• Supported merchandising standards and inventory presentation.

General Studies with coursework in Graphic Design - Middle Tennessee State University

Diploma - White House High School