Stephanie Rook

Results-driven Senior Program Manager with 10+ years of experience leading digital initiatives and transformational change programs with budgets exceeding $10M. Proven track record in delivering large-scale SaaS digital transformations for a Fortune 500 company with a distributed workforce of 20k+ associates and $29B in annual sales. Skilled at building strong relationships with both executives and field associates, bridging strategic vision with practical implementation.

Collaborates effectively with IT and business teams to align goals and drive impactful solutions. Committed to delivering innovative and delightful outcomes.

CORE COMPETENCIES

Program & Product Management in SaaS and Integrations: Proficient at overseeing the entire product lifecycle, from concept to end-of-life, while effectively managing stakeholder expectations. Proficient at creating a technical and business support structure for go-live and transition to business-as-usual in an ever-evolving SaaS environment.

Change Management in Large-Scale Digital Transformation Initiatives: Skilled in developing and executing comprehensive change management plans to drive adoption and minimize resistance. Experienced in leading the introduction of SaaS technologies and functionality, using proven tactics to engage executive, business, IT leaders, and field associates.

Strategic Execution & Risk Mitigation in Enterprise-Wide Technology Implementations: Adept at defining strategic visions and translating them into actionable roadmaps that align cross-functional teams, manage complex dependencies, and drive business value. Experienced in ensuring scalability, regulatory compliance, and risk mitigation while optimizing processes for long-term success.

AREAS OF EXPERTISE

• Digital transformation
• Change management 
• Strategic planning and execution
• Portfolio and roadmap management
• Stakeholder engagement
• Budget and resource management
• Program and application governance
• Business analysis, including market research and alignment
• Agile project management
• Issue and conflict resolution
• Success metrics and data analysis
• Cross-functional team leadership
• Operations and process optimization

TECHNICAL PROFICIENCIES

• Microsoft 365 ecosystem (Teams, Office, SharePoint, Search, etc.)
• Microsoft Power Suite
• M365 administrator
• M365 Teams administrator
• M365 Teams beta user
• Project management tools: Airtable, Microsoft Project, Jira, Smartsheets

PROFESSIONAL GROWTH

ADKAR Change Management Certified

Classes and workshops

• SharePoint 
• PowerBI 
• Leadership Foundation Experience
• Franklin Covey Presentation Advantageâ
• Build a Winning Sales Plan

Conferences:

• Gartner Symposium/ITxpo 
• Microsoft Ignite
• Microsoft 365 EduCon 

Senior Program Manager, Digital Workspace Ferguson Enterprises, 2017 - 2024

Business-facing program leader of Ferguson’s Associate Digital Workspace program. Focused on improving knowledge management and findability, communication, collaboration, and business processes for 20k+ associates using SaaS productivity applications. Accountable for delivering ROI on M365 applications. Designer of creative solutions that promotes innovation and improves associate engagement and productivity.

• Led the initial rollout and ongoing support of M365 focusing on the Teams application.

• Built and supported a highly successful national champion network of 700+ associates that assisted peers in adoption and promoted best practices.
• Managed file migration to M365 and ensured proper organization.
• Utilized metrics and sentiment analysis to drive adoption.

• Improved associate communication using a standardized M365 Teams and channel template.
• Built and managed a team of five that successfully supported districts and departments.
• Established and facilitated a Digital Workspace program charter and council.

• Defined application and data governance policies, aligned applications to use cases, and worked to reduce application redundancy. 
• Approved new application integrations and left navigation additions in M365 Teams.

Program Successes

• In 2018, Ferguson was the fastest growing enterprise user of Microsoft Teams. Executives declared it the best technology rollout they’d experienced.
• In 2024, Ferguson's communication score exceeded the peer benchmark by 17 percentage points. Within districts, 84% of associates used M365 Teams for internal communication.

IT Product Manager, Associate Productivity Ferguson Enterprises, 2013 - 2017

Developed a new program that unified associate productivity technologies into an omnichannel work experience focusing on people, processes, devices, and applications.

• Built a comprehensive program roadmap based on extensive research including gap analysis, associate personas, and use cases.
• Acquired funding and led the technical transition to M365. Assisted with licensing. 
• Managed the complete redesign of the intranet on SharePoint online.

Business Development Manager, eBusiness Ferguson Enterprises, 2006 –2013

Web Developer United Automatic Heating Supply, 2002-2006

University of Akron

• Bachelor of Science, Information Systems Management (M.I.S.)
• Associate of Science, Computer Information Systems (C.I.S.)