Stephanny Garcia
Customer Experience Specialist
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About
Knowledge, Skills and Abilities
People First Attitude | Professionalism | Teamwork | Friendly, Communication Skills | Empathy and Adaptability | Ability to use Positive Language | English-Spanish Bilingual | Motivated and Fast Learner | Administrative and Sales Support
Technical Skills
MS Excel & Word | Salesforce | Commerce Cloud | Talkdesk | Desktop Publishing | Google Workspace | Virtual Assistant Expert | Data Entry | Business Development Relationship Building
Experience
Customer Experience Specialist
Classic Industries, Huntington Beach, CA ( June 2023 - Present )
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Received an average 85% customer satisfaction rating to date, 15% than company average
- Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
- Ability to work independently & multitask with minimal micro managing
- Handled Spanish queue
Chemical Guys, Gardena, CA (October 2021 - August 2022)
- Provided superior customer service in English and Spanish.
- Educated customers on products and services.
- Resolved customer complaints using listening and communication skills.
- Processed orders and returns to ensure customer satisfaction.
- Worked as a team to support sales and customer care.
Metro by T-Mobile, Long Beach, CA (February 2021 – October 2021)
- Provided outstanding customer service and sales using listening and empathy skills.
- Used digital tools to enhance the customer experience and boost sales.
- Build positive relationships with customers and fellow associates.
Global Plumbing and Fire Supply, Long Beach, CA (Jan 2020 – Feb 2021)
- Provided exceptional customer service by processing special orders and sales efficiently.
- Helped customers reach a buying decision by providing fast and accurate information on products, pricing and services.
- Provided supervisors with customer and sales reports as required.
- Took initiative and adhered to all company policies and practices to provide value to the company as the best customer support representative.
Education
High School Diploma, Downey High School, Downey, CA
