Customer Experience Specialist
Classic Industries, Huntington Beach, CA ( June 2023 - Present )
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Received an average 85% customer satisfaction rating to date, 15% than company average
- Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
- Ability to work independently & multitask with minimal micro managing
- Handled Spanish queue
Customer Care Specialist
Chemical Guys, Gardena, CA (October 2021 - August 2022)
- Provided superior customer service in English and Spanish.
- Educated customers on products and services.
- Resolved customer complaints using listening and communication skills.
- Processed orders and returns to ensure customer satisfaction.
- Worked as a team to support sales and customer care.
Mobile Expert
Metro by T-Mobile, Long Beach, CA (February 2021 – October 2021)
- Provided outstanding customer service and sales using listening and empathy skills.
- Used digital tools to enhance the customer experience and boost sales.
- Build positive relationships with customers and fellow associates.
Front Desk and Customer Service Representative
Global Plumbing and Fire Supply, Long Beach, CA (Jan 2020 – Feb 2021)
- Provided exceptional customer service by processing special orders and sales efficiently.
- Helped customers reach a buying decision by providing fast and accurate information on products, pricing and services.
- Provided supervisors with customer and sales reports as required.
- Took initiative and adhered to all company policies and practices to provide value to the company as the best customer support representative.
