Sugar Plum

Developed and maintained strong relationships with key clients, resulting in repeat business and increased customer loyalty Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction Demonstrated expertise in mobile technology trends, features, and specifications to effectively educate customers on product benefits while giving them accurate quotes on specific plans based on the customers needs.

Mobile Expert - T-Mobile - Janesville, WI

(2025-01)

• Developed and maintained strong relationships with key clients, resulting in repeat business and increased customer loyalty
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated expertise in mobile technology trends, features, and specifications to effectively educate customers on product benefits while giving them accurate quotes on specific plans based on the customers needs.
• Implemented upselling techniques to maximize revenue per transaction while providing value-added solutions for customers' needs
• Identified opportunities for process improvement within the sales department resulting in streamlined operations and increased efficiency
• Assisted customers with troubleshooting technical issues related to mobile devices such as software updates or connectivity problems
• Received 1st in the district for multiple months for perfect 10s in Customer Satisfaction and multiple months top 25% in the district for sales and accessories/protection addition

Sales Representative - OSL Retail Services Inc - Janesville, WI

(2024-04 - 2025-01)

Sold cellular phone services and phones through multiple carriers (AT&T, Verizon, T-Mobile, US Cellular,etc.)

• Was the #1 phone accessory seller for 3 weeks in a row around the time I first joined the company.
• Consistently in the top half of sellers for the district every month along with the ability of over indexing in my stores if needed.
• Used effective approaches to customers to maximize chances for a purchase or a recommendation.
• Closed sales by effectively presenting electronic product features and benefits to customers and solving any inquiries about what kind of plan they should get along with the phone.
• Consistently reached weekly sales quotas.
• Demonstrated extensive product knowledge to solve customer inquiries and provide recommendations.
• Managed client relationships by maintaining regular communication and addressing any issues or concerns.

Warehouse Worker - TA Services - Janesville, WI

(2023-12 - 2024-03)

• Worked safely by following all safety rules and operational procedures.
• Maintained clean, dust-free, and well-organized work station
• Cleaned workstation and removed hazardous material to protect team from unnecessary risks.
• Minimized injuries by implementing safety management initiatives.
• Maintained, cleaned, diagnosed, and repaired company equipment.
• Maintained all equipment and tools and ensured the work area was clean and neat at all times by cleaning slag, rust, and grease to remove impurities

Sales Associate - Kohl's - Janesville, WI

(2021-10 - 2023-11)

• Successfully sold Kohl's charge to customers
• Provided a quick and exceptional customer experience
• Assisted customers with locating items
• Responsible for resolving all customer complaints
• Maximized sales transactions
• Handled returns and exchanges
• Helped construct and stock shelves to help build a more optimal shopping experience for customers

Administrative Assistant - The Computer Center - Janesville, WI

(2021-04 - 2021-07)

(Temp Position)

• Optimized working environment for co-workers
• Answered phones in a professional and courteous manner to assist callers with inquiries and requests.
• Accurately entered data into electronic systems to maintain up-to-date information records.
• Provided exceptional customer service by addressing concerns and resolving issues in a timely manner.
• Scheduled meetings and appointments efficiently to optimize productivity and communication within the team.
• Gave quotas for prices on specific items as insisted by the manager.

Customer Service Representative - Vector Marketing - Remote

(2020-05 - 2020-12)

• Used marketing strategies to effectively get new employees into the company
• Successfully scheduled sales calls for more chances at landing sales
• Properly conducted and scheduled meetings to clients through zoom calls.
• Closed sales by effectively presenting Cutco product features and benefits to customers.
• Demonstrated extensive product knowledge to address customer inquiries and provide recommendations.
• Managed client relationships by maintaining regular communication and addressing any issues or concerns.

High school diploma - Parker High School (2016-09 - 2020-06)