Summer Phillips

I am excited to submit my application for consideration with your organization. Since beginning my career in property management in 2019, I have built a strong foundation in apartment operations and have become a knowledgeable, dependable, and results-driven professional. Throughout my career, I have consistently demonstrated the ability to manage multiple responsibilities while maintaining a high level of professionalism, organization, and exceptional customer service.

My experience spans all aspects of property management, including leasing, resident retention, lease renewals, rent collections, delinquency management, move-ins and move-outs, property inspections, compliance, marketing, vendor coordination, maintenance oversight, and day-to-day community operations. I have successfully worked alongside leadership teams to maintain high occupancy, improve resident satisfaction, and ensure communities operate efficiently while meeting company goals. In addition to my operational experience, I have extensive knowledge of both market-rate and affordable housing communities.

I have worked with Low-Income Housing Tax Credit (LIHTC) and income-based housing programs, giving me a thorough understanding of compliance requirements, income certifications, recertifications, resident documentation, and program regulations. My experience in tax credit housing has strengthened my attention to detail and my ability to ensure communities remain compliant while providing excellent service to residents. I pride myself on being a proactive leader who takes initiative, communicates effectively, and thrives in fast-paced environments.

Whether resolving resident concerns, coordinating with maintenance teams, preparing reports, managing compliance documentation, or assisting with financial and operational goals, I approach every responsibility with integrity, accountability, and a solutions-focused mindset. Over the years, I have developed a reputation for being reliable, adaptable, and committed to excellence. I enjoy building positive relationships with residents, coworkers, vendors, and ownership groups while maintaining the professionalism necessary to support successful community operations.

My experience has equipped me with the confidence and knowledge to contribute immediately and make a meaningful impact on any team. I am eager to bring my experience, dedication, and passion for property management to an organization that values hard work, integrity, and exceptional service. I welcome the opportunity to discuss how my background and skills can contribute to your team's continued success.

Assistant Manager at Pedcor Management (2025-10 – Present)

• Greet prospective residents and conduct property tours.
• Process rental applications and lease agreements.
• Assist with move-ins and move-outs.
• Renew leases and retain current residents.
• Address resident concerns, questions, and complaints professionally.
• Enforce community policies and lease agreements.
• Answer phones, emails, and resident inquiries.
• Maintain resident files and ensure compliance with Fair Housing regulations.
• Prepare reports, notices, and correspondence.
• Collect rent payments and monitor delinquent accounts.
• Process invoices and assist with accounts payable and receivable.
• Coordinate with the maintenance team regarding work orders and apartment turns.
• Perform routine property inspections.
• Ensure vacant apartments are market-ready.
• Help maintain curb appeal and community standards.
• Advertise available apartments on various platforms.
• Follow up with prospects and convert leads into leases.
• Organize resident events and community outreach.
• Assist in achieving occupancy and leasing goals.
• Assist with budgeting and expense tracking.
• Collect and post rent payments.
• Prepare daily deposits.
• Help monitor property performance and occupancy.
• Supervise office operations in the Property Manager's absence.
• Train and support leasing consultants when needed.
• Maintain positive relationships with vendors and contractors.
• Ensure company policies and procedures are followed.

Property Manager at Napali (2021-03 – 2022-11)

Setting and collecting rent, handling maintenance requests, filling vacant units and potentially setting the budget for the property

Assistant Manager at 10 Federal (2021-03 – 2022-11)

• Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants.
• Addressing and resolving residents' questions, concerns, and complaints in a timely manner.
• Processing applications, conducting credit checks, and negotiating contracts.
• Inspecting property conditions and coordinating maintenance activities.
• Managing budgets, accounts, rent collections, and tenant notices.
• Creating and distributing marketing materials to attract new tenants.
• Maintaining organized and updated resident files and records.
• Reporting any problems or issues to the property manager.

Leasing Specialist at Prosper Spartanburg (2019-11 – 2022-11)

Leasing is rental property specialists who interact with tenants on behalf of landlords and property management. They assist potential and existing tenants with a viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal. I do Tours/ move in/ move outs/ cleaning/ computer skills/ and i work with handing money.

Assistant Manager/Manager at Great American cookie (2019-08 – 2019-11)

• Served as Assistant Manager for month
• Shift leader
• Oversaw day to day store and bank operations
• Opened and closed store
• Counted cash drawers and coordinated change orders for employees
• Answered questions from customer, client, and guests over the phone, email, and in person
• Met 100 % of sales targets
• Managed store inventory
• Coordinated schedules and assigned associates', team members', staff members', and employees' shifts
• Trained new associates, team members, staff members, and employees on company processes and procedures
• Counseled, mentored and disciplined staff

Bakery Associate at Cakehead bake shop (2018-08 – 2019-06)

Taking care of customers baking all the baked goods running the cash register doing the schedule, making bank runs in deliveries

High School Diploma in cooking and working with the public – Broome High School (2012-09 – 2016-06)