Tiffany West

Experienced Property Management professional with over 10 years of experience in affordable housing, leasing, tax credit compliance, resident relations, and property operations. Proven ability to manage day-to-day property functions, lead office staff, maximize occupancy, ensure regulatory compliance, and deliver exceptional customer service. Strong administrative, organizational, and communication skills with experience using Yardi, ResMan, and OneSite property management software.

Property Manager (Tax Credit Community) - Core Management Group

(2020-05)

• Oversee daily operations of a tax credit apartment community while ensuring compliance with LIHTC and Fair Housing regulations.
• Supervise leasing staff, maintenance personnel, and office operations to maintain high performance standards.
• Manage occupancy goals through marketing initiatives, resident retention, and leasing strategies.
• Review and approve resident applications, certifications, recertifications, and lease renewals for compliance with tax credit requirements.
• Prepare annual budgets, monitor operating expenses, and maintain financial performance.
• Process rent collections, delinquency reports, payment plans, and legal notices.
• Coordinate property inspections and ensure compliance with local, state, and federal housing regulations.
• Respond promptly to resident concerns and resolve escalated issues professionally.
• Maintain accurate resident files, reports, and financial records using ResMan and Yardi software.
• Coordinate capital improvement projects and vendor relationships while ensuring quality service.

Assistant Property Manager - American Capital Properties

(2018-06 - 2020-05)

• Assisted the Property Manager with the daily operations of a multifamily apartment community.
• Collected rent payments, posted deposits, and managed delinquent accounts.
• Processed lease renewals, move-ins, move-outs, and resident transfers.
• Assisted with budget preparation, accounts payable, and financial reporting.
• Maintained resident files and ensured compliance with company policies and Fair Housing regulations.
• Addressed resident concerns and resolved customer service issues in a timely manner.
• Assisted with occupancy management and leasing efforts to achieve property goals.
• Coordinated maintenance requests and monitored work order completion.
• Conducted property inspections to maintain curb appeal and community standards.
• Assisted with employee scheduling, vendor coordination, and office management duties.

Leasing Consultant - Allen Harrison / Internacional Realty

(2016-05 - 2018-06)

• Conducted apartment tours and assisted prospective residents throughout the leasing process.
• Processed rental applications, lease agreements, and security deposits.
• Maintained model apartments and ensured community curb appeal.
• Stay informed on rental rates, amenities, and market conditions.
• Built relationships with apartment locator services and local businesses.
• Conducted outreach marketing and resident retention activities.
• Maintained resident files and leasing documentation.
• Assisted with rent collections and delinquency follow-up.
• Delivered exceptional customer service to residents and prospective tenants.

Pharmacy Retail Customer Service Representative - APAC - Humble, TX

(2014-12 - 2015-08)

• Responded to high-volume customer inquiries via phone and written correspondence.
• Utilized internal systems to document customer interactions and resolve issues.
• Maintained exceptional customer service while adhering to company procedures.

Customer Service Representative - General Dynamics Information Technology - Houston, TX

(2013-09 - 2014-04)

• Handled customer inquiries through phone and written communication.
• Resolved escalated customer concerns while maintaining quality standards.
• Documented customer interactions and participated in departmental projects.

Customer Service Specialist - Office Depot - Baytown, TX

(2012-05 - 2013-09)

• Delivered outstanding customer service and resolved escalated customer concerns.
• Increased sales through product recommendations and customer engagement.
• Assisted with merchandising, inventory, and store presentation.

Leasing Consultant - Stonelake Apartment Homes - Elk Grove, CA

(2007-08 - 2008-07)

• Showed apartment homes and assisted prospective residents with leasing.
• Processed leasing paperwork and maintained resident records.
• Utilized Yardi software for leasing and property management functions.
• Assisted with administrative and office operations.

Nurse Assistant - Remington Park Assisted Living - Baytown, TX

(2006-06 - 2007-07)

• Assisted residents with daily living activities and medication administration.
• Coordinated appointments with physicians and communicated with families and healthcare providers.
• Served as shift leader and completed administrative documentation.

Hostess - Antonio's Italian Grill - Baytown, TX

(2005-09 - 2006-05)

• Provided excellent customer service while greeting and seating guests.
• Assisted restaurant staff to ensure efficient operations.

High School Diploma - Ross S. Sterling High School Baytown, TX

Lee College

San Jacinto College