Summer Tuttle

Dynamic healthcare quality executive with 20+ years’ experience driving regulatory compliance, clinical data analytics, and strategic growth for hospitals and SaaS organizations. Recognized for leading highperforming customer success teams, exceeding 114% upsell quotas, and sustaining 99% client retention. Adept at fostering C-Suite relationships, optimizing CMS and Joint Commission alignment, and advancing patient outcomes through data-driven strategies.

I am a dynamic healthcare leader with over 20 years of experience driving clinical quality improvement, customer success, and revenue growth across hospitals, SaaS startups, and enterprise health organizations. As Director of Client Success at Reciprocity Health, I partner with payers and providers to implement behaviorally driven incentive programs that close care gaps and improve member outcomes. At EBSCO Information Services, I lead a 16-member team focused on customer success and sales, where I’ve achieved a 99% client retention rate and exceeded upsell targets by reaching 114% of quota.

My previous roles at MDLIVE and Q-Centrix further highlight my strengths in strategic account management, consultative selling, and building lasting partnerships with health systems. I hold an MBA in Organizational Leadership and Marketing and am passionate about using data-driven strategies to foster C-suite relationships, improve patient engagement, and deliver meaningful results at scale.

I hold a Master of Business Administration with a focus in Organizational Leadership and Marketing from Youngstown State University, as well as a Bachelor of Science in Health Science and an Associate of Science in Respiratory Therapy from Missouri Southern State University. This educational background equips me with a strong foundation in both clinical care and strategic business leadership.