Susan Mitchell

Calm, dependable administrative professional with experience operating high‑volume switchboards, supporting emergency communications, and providing strong customer service in healthcare and office environments. Known for accuracy, professionalism, and the ability to stay composed under pressure.

Receptionist - Mexia State Supported Living Center - Mexia, TX

(2026-03 - 2026-05)

Served as receptionist by greeting visitors, assisting with inquiries, and directing them appropriately. Logged all TEX‑AN and long‑distance calls processed through the switchboard Operated a telephone switchboard/console to efficiently answer, place, and transfer local and long‑distance calls. Provided customer service to individuals, families, staff, and the public.

Assisted parents/guardians with information, visitors pass, and general support. Completed fire drill reports, medical emergency documentation, and shift‑related paperwork.

• Supported disaster response, recovery, and Continuity of Operations (COOP) activities.
• Provided clerical support to the Security and Risk Manager.

Cashier - Old Mexican Inn - Corsicana, TX

(2025-08 - 2026-03)

Operated a cash register for cash, checks, and credit card transactions with complete accuracy. Maximized efficiency by balancing the cash register, achieving 100% accuracy. Managed financial transactions totaling over $14,000 daily and ensured the cash drawer balanced. Added tips to the credit card machine at the end of the shift, ensuring they matched the cash register totals.

Career Medical Break

(2024-09 - 2025-08)

Office Coordinator - Buddy's RV - Corsicana, Texas

(2024-08 - 2024-09)

• Managed new hire documentation across multiple locations, ensuring 100% compliance with company and regulatory requirements.
• Oversaw payroll-related tasks, including timesheet processing and submission, maintaining a 95% accuracy rate.
• Managed financial records, including budgeting, tracking expenditures, and reconciling accounts, ensuring compliance with company policies, resulting in a 95% accuracy rate.
• Coordinated office operations, including supply management, vendor communication, and document processing, ensuring seamless workflow and 100% fulfillment of office needs.

Administrative Assistant/Receptionist - United Ag and Turf - Ennis, TX

(2022-11 - 2024-06)

• Greeted and assisted visitors; maintained a professional and welcoming office environment; and directed inquiries to the appropriate departments, achieving a 95% positive feedback rate.
• Managed high-volume incoming calls, emails, and scheduling for executives and staff, ensuring a 75% response rate within 24 hours and optimizing office communication.
• Processed and maintained confidential billing records and employee compensation data, ensuring an 80% accuracy rate while adhering to company policies and compliance standards.
• Oversaw financial transactions, including preparing cash receipts for bank deposits, reconciling daily cash, check, and credit card payments, and investigating discrepancies to ensure accurate financial reporting.

Office and Property Manager - Mini-West Storage/ Spartan Investment Group LLC - Corsicana, TX

(2014-07 - 2022-08)

• Responded to resident calls, service requests, and urgent issues promptly, maintaining calm communication during emergencies.
• Maintained accurate records, processed payments, and ensured 100% compliance with company policies.
• Coordinated with maintenance and staff to resolve issues quickly, prioritizing safety and customer needs.
• Managed a high volume of daily calls, inquiries, and walk‑ins while keeping operations organized and efficient.
• Conducted inspections, documented findings, and followed procedures for move‑outs, vacancies, and safety concerns.
• Recognized for exceptional accuracy in recordkeeping and financial reporting.

High School Diploma - Mesquite High School, Mesquite, TX

MS Office Course - Navarro College, Corsicana, TX