Susan Stinson

Customer service professional with experience handling phone inquiries, coordinating schedules, managing employee and job records, and supporting daily office operations. Brings strong communication, organization, recordkeeping, Microsoft Office, and Excel skills that transfer well to employee support, recruiting coordination, and administrative work in an HR setting.

Customer Service Representative - JK Graphics, Inc

(2021-09 - 2025-03)

• Answered phone calls and responded to customer questions with clear and professional service.

• Coordinated customer orders, scheduling details, and installation time frames with strong accuracy.

• Maintained organized job and employee files to support daily office operations and recordkeeping.

• Used Microsoft Office and Excel to track information and support administrative tasks.

• Completed complex orders within quoted time frames while maintaining quality standards.

• Communicated with customers and team members to support smooth service and timely follow-through.

(2019-09 - 2022-01)

• Assisted customers with print orders and service questions in a high-volume retail setting.

• Recorded job details in production logs and required forms to support accurate order tracking.

• Answered phone inquiries and helped customers understand services, timelines, and order options.

• Operated office equipment and completed detailed print requests based on customer needs.

• Maintained dependable attendance and supported daily workflow with consistent service.

(2020-08 - 2021-12)

• Supported daily care tasks while maintaining clean, organized, and safe service areas.

• Monitored animal conditions and communicated concerns to support prompt follow-up and care.

• Managed cleaning, laundry, and sanitation tasks to maintain health and safety standards.

• Worked with staff to handle routine care needs in a busy service environment.

(2018-02 - 2020-08)

• Provided daily care support while maintaining clean and organized animal areas.

• Observed animal behavior and reported issues to support safe handling and proper care.

• Completed sanitation, grooming support, and routine care tasks in a customer service setting.

• Followed established procedures to support animal wellbeing and daily operations.

High School Diploma - Caney Creek High School (2017-05)