Willene Crowley

A motivated and adaptable Human Resources professional with a proven track record in employee relations, performance management and HR policy compliance, seeking a position that utilizes her Social Science And Anthropology Bachelors degree. Eager to apply my analytical, problem solving, and interpersonal skills to provide the correct guidance, research and assurance to individual.

Human Resources Manager

Sheraton - New York, NY

January 2023 to Present

• Manage full cycle human resources operations• Manage team member relations programs and activities such as recognition, social and general hotel meetings to maintain a positive team member relations climate• Support department in investigating and resolving team member issues and recommend resolutions,based on policy, as appropriate• Provide direction to team members and team captains on implementation of HR plans, programs,policies, and training• Respond to questions, requests, and concerns from team members and management regardingcompany and Human Resources programs, policies, and guidelines• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's,reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, departmentorientation check list)• Coordinate all on-boarding activities for new hires (new hire set-up, job descriptions, paperwork)• Maintain and validate all personnel records in HR Systems• Manage HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate• Assist with department LOA, Workers Compensation, unemployment claims, garnishments, etc.procedures and processes

Zero Bond - New York, NY

January 2021 to December 2023

• Organize the staffing process by referring new recruitments, posting ads, updating job descriptions,and handling all aspects of the hiring onboarding and offboarding• Distribute and maintain employee benefits including Cobra administration, 401k• contributions, commuter benefits, Medical Dental and Vision• In charge of full cycle payroll processes

• Investigate employee issues and conflicts escalating to management as needed

• File and maintain workers Compensations and FMLA unemployment claims

• General Office Administration: ordering supplies, vendor, and contract maintenance, organizing staff meetings

• G-mail administration organize company digital files and user management

Master of Arts in Industrial and Organizational Psychology

Brooklyn College - New York, NY

January 2020 to December 2020

Bachelor of Arts in Psychology

Hunter College - New York, NY

January 2017 to December 2017