Susie Matthews
Events & Hospitality Coordinator
Hire this person
Send a job offer directly to this candidate
About
Experienced hospitality, events, and customer engagement professional with a strong background in winery hospitality, senior living programming, event coordination, and small business operations across the U.S., UK, and Europe. Skilled in client relations, event execution, vendor coordination, hospitality operations, and team collaboration. Known for delivering exceptional guest experiences, building long-term client relationships, and managing events from concept through completion with professionalism and attention to detail.
Experience
Events & Hospitality Coordinator - Alexandria Nicole Cellars - Woodinville, WA
(2024-09)
- Coordinate winery events and hospitality operations while ensuring exceptional guest experiences
- Event logistics including Bids, BEOs, staffing coordination, vendor communication, and run-of-show execution, reporting and financial tracking
- Build strong client relationships and maintain high standards of customer service and brand representation
- Event forecasting, scheduling, and operational coordination
Owner & Operator - The Great British Tea Party LLC
(2020-09 - 2024-12)
- Founded and operated a successful tea party events business serving private, corporate, and community clients
- Planned and executed events ranging from intimate gatherings to large-scale themed experiences
- Managed marketing, budgeting, bookkeeping, contracts, customer relations, and vendor partnerships
- Developed repeat business through strong customer engagement and personalized service
Activities Director - Fairwinds Redmond - Redmond, WA
(2019-09 - 2020-09)
- Directed programming and activities for senior living residents
- Created monthly and annual event calendars and coordinated community engagement activities
- Managed vendors, entertainment scheduling, and resident communications
- Fostered meaningful resident experiences through creative and inclusive programming
Program Coordinator - Old Friends Club - Kirkland, WA
(2018-06 - 2019-08)
- Coordinated dementia-friendly programs and caregiver support activities
- Organized community events and managed participant communications
- Supported operational planning and volunteer coordination
Volunteer - West Island Citizens Advocacy
(2016-08 - 2017-12)
- Supported advocacy initiatives and community outreach programs
Caregiver (Dementia & Alzheimer's Care)
(2008-06 - 2013-06)
- Provided compassionate care and support for individuals living with dementia and Alzheimer's disease
Legal Costs Negotiator - Liberata Legal Cost Services
(2003-07 - 2006-09)
- Managed legal cost negotiations and client communications
- Prepared documentation and maintained case records
French-Speaking Events Planner & Ski Representative - Equity Ski
(2002-10 - 2003-03)
- Coordinated guest services and event activities in a French-speaking environment
- Assisted international clients and managed hospitality logistics
European Projects Assistant & Event Planner - Coventry University Enterprises - UK
(2000-01 - 2002-06)
- Supported international conferences, events, and European partnership projects
- Coordinated communications with government, educational, and business partners
Education
Certificate - Gerontology - University of Washington
BA (Hons) - European Studies with French - Coventry University
