Suthasia Patterson

Dedicated and experienced professional with over 6 years of experience in medical HR, training, and certifications. Skilled in PPO, HMO, Medicaid, and Medicare benefits. Proven track record in providing facility tours, coordinating admissions processes, and ensuring accurate data entry. Adept at promoting a quality customer experience. As a military spouse, I am adaptable and understand the unique challenges and requirements of military life.

Admissions & Marketing Liaison - Fallbrook Rehabilitation and Care Center - Houston, TX

(2024-12)

• Generated leads through email campaigns and nurtured prospects through automated systems.
• Identified potential new markets and developed plans for market penetration.
• Manage the full admissions inquiry process, handling calls from hospitals, families, and referral partners while scheduling presentations, tours, and closings
• Maintain real-time bed availability and facility service data to ensure efficient admissions and placement decisions
• Compile, review, and distribute admission documentation, ensuring accuracy, completeness, and timely system entry
• Maintain in-depth knowledge of federal and state regulations, reimbursement guidelines, and compliance requirements
• Expedite emergency admissions by coordinating closely with clinical and administrative teams
• Build and maintain strong relationships with hospital accounts and referral partners to support consistent census growth
• Stay current on Medicare and Medicaid regulations to ensure compliant admissions and reimbursement processing
• Prepare and maintain model rooms to support effective tours and marketing presentations
• Track and report inquiries, admissions, and discharges for leadership review and operational planning
• Collaborate daily with nursing and housekeeping to manage room availability and turnover
• Maintain community relationships with legal, financial, and senior service organizations to strengthen referral networks
• Communicate special needs and care requirements of new admissions to interdisciplinary teams to support smooth transitions

Admissions / Medical Administrative Representative - Medical Resort at Bay Area - Pasadena, TX

(2024-02 - 2024-12)

• Promoted safety practices within the workplace by implementing safety regulations and policies.
• Organized internal office events such as staff lunches, conferences, workshops. with a high degree of professionalism.
• Researched new products and services available in the market that could benefit the organization's operations.
• Managed the full admissions inquiry process, handling calls from hospitals, families, and referral partners while scheduling tours, presentations, and closings
• Maintained accurate, real-time bed availability and facility service information to support efficient admissions decisions
• Prepared, reviewed, and processed admission documentation, ensuring accuracy, compliance, and timely system entry
• Coordinated and expedited emergency admissions to ensure timely placement and continuity of care
• Built and maintained strong referral relationships with hospital accounts and community partners
• Ensured compliance with federal and state regulations, including Medicare and Medicaid reimbursement guidelines
• Collaborated with nursing and housekeeping teams to manage room availability and coordinate room turnover
• Communicated special care needs of new admissions to interdisciplinary teams to support smooth transitions and personalized care

Concierge for Admissions - Park Manor Tomabll - Tomball, TX

(2023-01 - 2024-02)

• Managed the day-to-day operations of the concierge desk.
• Answered phone to make reservations, take and distribute messages, or redirect calls.
• Utilized problem solving skills to identify solutions for various issues related to concierge duties.
• Communicated patient progress by accurately updating charts and clinical documentation
• Served as a liaison between physicians, patients, visitors, and medical staff to ensure timely communication
• Verified insurance benefits and coverage with payers to support admissions and care coordination
• Provided high-quality customer service while maintaining HIPAA compliance and confidentiality
• Prepared and processed admission paperwork using databases and Microsoft Office applications
• Coordinated room availability and turnover by communicating with housekeeping and clinical teams
• Recorded guest comments or complaints, referring customers to managers when necessary.
• Adhered to all established policies, procedures, and regulations when dealing with customers.
• Provided guidance and training support to new team members on standard operating procedures.
• Performed data entry tasks accurately and efficiently to update customer accounts in the system.

Provider Services Representative - Meridian Illinois Healthcare - Remote

(2020-06 - 2022-12)

• Processed incoming calls from customers regarding billing issues, account information, and technical support needs.
• Assisted customers with setting up new accounts and navigating online portals for self-service options.
• Utilized problem-solving techniques to resolve complex customer inquiries and complaints.
• Provided excellent customer service to internal and external customers in a timely manner.
• Managed daily workflow activities within the department while meeting tight deadlines.
• Responded promptly to emails from customers regarding their account inquiries or complaints.
• Adhered to all established policies, procedures, and regulations when dealing with customers.
• Provided guidance and training support to new team members on standard operating procedures.
• Performed data entry tasks accurately and efficiently to update customer accounts in the system.
• Executed effective marketing campaigns and strategies, resulting in increased brand awareness, enhanced website traffic, and elevated sales performance.

Business Development Representative - Hendrick Cary Auto Mall - Cary, NC

(2015-05 - 2017-08)

• Executed effective marketing campaigns and strategies, resulting in increased brand awareness, enhanced website traffic, and elevated sales performance.
• Cultivated relationships with local organizations to expand networks and establish valuable leads, contributing to business growth and development.
• Successfully acquired new accounts by leveraging networking strategies and promotional approaches, enhancing the company's client portfolio.
• Maintained detailed records of sales calls in the database for effective relationship management and strategic follow-up.
• Enhanced sales documents by utilizing the cut-and-paste feature, contributing to improved efficiency and document quality.
• Delivered compelling digital media marketing presentations to executive decision-makers, influencing strategic marketing initiatives and driving brand visibility.
• Proactively identified and pursued lucrative business opportunities to drive new company revenue and optimize profitability.
• Incorporated product changes into marketing messages to enhance customer engagement and maximize profits, aligning marketing efforts with product updates.
• Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations, contributing to successful client acquisition and retention.
• Leveraged effective networking strategies to generate new business opportunities, contributing to sustained business growth and development.
• Developed and implemented targeted marketing campaigns and strategies, resulting in a notable increase in brand awareness, website traffic, and overall sales performance.
• Established and maintained communication channels with local organizations to effectively build networks, fostering valuable leads and partnership opportunities.
• Employed successful networking strategies and promotional approaches to secure new accounts, contributing to business expansion and client acquisition initiatives.
• Maintained an organized database of sales calls to facilitate relationship management, ensuring proactive and strategic follow-up with potential leads.
• Utilized the cut-and-paste feature to enhance sales documents, improving efficiency and document quality for effective communication with clients and stakeholders.
• Presented innovative and compelling digital media marketing presentations to executive decision-makers, significantly influencing strategic marketing initiatives and brand positioning.
• Proactively identified and pursued lucrative business opportunities, contributing to the generation of new company revenue and the enhancement of the bottom line.
• Seamlessly incorporated product changes into marketing messages, driving customer engagement and maximizing profitability through aligned marketing efforts.
• Collaborated closely with account executives to penetrate new accounts, identify potential customers, and coordinate impactful product demonstrations, leading to successful client acquisition and retention.
• Leveraged effective networking strategies to cultivate and capitalize on new business opportunities, contributing to sustained business growth and expansion.

Chesterfield Community High School (2014-06)