Swathi Mandapati

Results-driven Supply Chain & WMS Product Analyst with 5+ years of experience bridging supply chain technology, warehouse operations, and logistics platforms. Skilled in gathering business requirements, writing user stories/acceptance criteria, troubleshooting complex system defects, and optimizing enterprise supply chain solutions including Manhattan WMS/TMS, Yard Management Systems (YMS), nuVizz last-mile, and Gnosis Freight tracking platforms. Adept at leveraging SQL, Python, Power BI, and Jira/Confluence to conduct root-cause analysis, map data flows, streamline Master Data Management integrations, and lead UAT/defect triage to improve system reliability and cross-functional operational visibility.

USA Supply Chain Analyst / Systems Analyst at Caterpillar (2025-09 – Present)

• Analyzed system workflows and operational data for warehouse material planning, production scheduling, and inventory availability across 10+ manufacturing locations.
• Partnered with cross-functional business stakeholders, procurement, engineering, and vendor teams to define technical requirements, user stories, and acceptance criteria in Jira, accelerating sprint delivery.
• Conducted system troubleshooting and root-cause analysis on inventory discrepancies, material shortages, and delivery delays, resolving 95%+ of operational tickets within SLA.
• Developed Power BI dashboards and automated SQL/Power Query data pipelines to track supplier delivery performance, purchase order lifecycle, and inventory health, reducing recurring reporting time by 40%.
• Monitored open purchase order workflows, lead-time variance, and vendor commitments, coordinating issue intake and remediation tracking to minimize production interruptions.
• Led User Acceptance Testing (UAT), test case formulation, defect triage, and change documentation for minor system enhancements and automated material-availability tools, improving data consistency by 35%.
• Supported production planning and S&OP alignment meetings by translating operational data and supply chain constraints into clear strategic insights and risk assessments.

Supply Chain Analyst / Logistics Systems Analyst at Blue Dart (2017-05 – 2022-12)

• Analyzed logistics systems, transit-time data, hub workloads, and line-haul/last-mile routing performance to optimize delivery capacity and achieve a 96% on-time fulfillment rate across regional hubs.
• Tracked and resolved logistics operational exceptions, delayed shipments, and system routing errors, coordinating vendor problem management and ticket resolution across sorting hubs and transportation teams.
• Created end-to-end process maps, troubleshooting guides, and SOP documentation to standardize workflows across hub operations, customer service, and regional logistics teams.
• Automated recurring logistics, hub productivity, and delivery performance reporting using SQL, Python, and Excel, cutting manual data processing time by 30%.
• Built interactive Tableau and Power BI dashboards to monitor shipment backlog, turnaround time, first-attempt delivery compliance, and route performance.
• Performed capacity forecasting and route volume scenario modeling to support vehicle allocation, workforce planning, and peak-period logistics execution.

Bachelor’s Degree in Information Technology – St Theressa Institute of Engineering