Swetha Bhisetti
Non-Voice Support, Data Management, and Team Leadership Professional
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About
Results-driven professional with 6.5 years of experience in Non-Voice Support, Data Management, and Team Leadership. Proven expertise in Chat Support, Email Support, Data Validation, and Customer Query Resolution with 99%+ accuracy. Skilled in MS Office, Google Workspace, and handling confidential data. Excellent written communication in English and Telugu. Seeking a Non-Voice Chat Process / ChatGPT Support role to deliver fast, accurate, and empathetic customer assistance.
Experience
Team Leader - Data Operations & Validation at IMRB Marketing Research Company
- Led a team handling data collection, validation, and reporting for research projects
- Trained team members, quality standards, and productivity
- Prepared daily reports using MS Excel and coordinated with clients for data requirements
- Maintained confidentiality of customer data and ensured on-time project delivery
Customer Associate - Data Management at Karvy Data Management Services
- Handled customer queries via email/chat with focus on accuracy and TAT
- Performed data entry, record maintenance, and documentation using MS Office
- Resolved customer issues while maintaining data privacy and SLA compliance
Education
Master of Science in Mathematics – J.M.J College, Tenali / A.N.U (2016)
Bachelor of Science in MECS – S.R.R & C.V.R Govt College (2014)
Intermediate in MPC – S.R.R & C.V.R Govt Jr College (2011)
SSC – Sri Ram Brilliant School (2009)
