ASM Assistant Store Manager - Goodwill El Paso - El Paso, Texas
(2015-04)
Goodwill A non-profit organization that helps people with barriers to employment in our community. Adult CPR First aid and Pathogens certify. Familiar with all operational aspects of running a Goodwill Store, Ensures safety, loss prevention, and all policies and procedures.
- To provide excellent customer service, assisting customers to receive satisfactory service and quality goods
- Check email daily, check schedule and attendance
- Count money in safe and registers and have all documents ready for bank deposits
- Check all associates are wearing their uniform and name tag
- Check outside the store for any donations
- Email to District managers and warehouse to bring us Textile and wares for the following day
- Email to District managers the Store daily production every 2 hours with production on rack and wares numbers, with both quantities and money, along with number of donors, attendance, maintenance, HR issues, etc.
- Performs administrative closing all registers and make the following reports DT's and store tracker of the day of sales of the day, this includes the textile and wares count of the day
- Count the safe and registers
- Do Payroll, Scheduling
- Ensure that all staff is assigned to the correct work area for proper coverage as week as assign break periods
- Documents any reports any concerns or issues in a prompt and timely manner to management
- Supervise process donations, Textile and ware
- If possible stock shelves and housekeeping duties as needed or directed
MCA Lead - Sears Cielo Vista Mall - El Paso, Texas
Ensures customer care and selling are #1 priority. Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed. Understands financials for the business including sales, gross margin and waste and displays strong skill sets in use of the RMU (Remote Maintenance Unit). Demonstrates strong skill set in suggestive selling techniques.
- Check all reports for the day this includes, Credit report, Protection Agreement report, LBS (location Balance Score card) Year to date and Month to date, Base to Bonus report, BOT report, Member feedback percentage
- All reports needed to be check for year to date as well as month to date
- Goals set sales for the day and for each department
- Do interviews for new hires, do weekly assessments for each associates, training and coaching for all employees
- Makes eye contact, smiles and greets all customers that come within 10 feet and demonstrates take the customer to the merchandise policy and assists customers in handling and solving customer needs, issues or complaints
- Help maximize sales and reduce shrink
- Monitors shrink; takes appropriate action to minimize waste and follows corporate guidelines relating to MC&C (Merchandise Claims & Control) and known loss merchandise and demonstrates good use of EAS (Electronic Article Surveillance) by applying sensors on designated items and ensuring tags are deactivated as goods are sold
- Ensures that promotional programs are maintained, signed and replenished for the entire event
Fine Jewelry Department Sales Associate to Fine Jewelry Coordinator - Sears Sunland Park Mall - El Paso, Texas
(2012-10 - 2014-12)
Taking ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions, consistently meeting or exceeding associate performance standards.
- Understanding website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
- Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable
Victim Advocate / Case Manager - Green Hills Women's Shelter (Green Hills Community Action Agency) - Trenton, Missouri
(2006-09 - 2011-09)
Victim Advocate duties: Empower and encourage each victim; Offer moral support; Provide information available for support groups, counseling services, legal services and safe shelter services. Case Manager Duties: Conducting intakes and assessments with potential residents; Working with residents to formulate and maintain relevant, meaningful case plans; Developing and maintaining case records that document services provided to residents.
- Assist in obtaining Protective Orders and notifying the victim once those have been served
- Attending court hearings with the victim and explain how the judicial system works
- Providing concrete case management and current, effective resources to residents
- Advocating on behalf of residents with city agencies and other services providers
- Meeting regularly with residents to ensure the family is on track with case plans
- Participating in staff meetings, case conferences, and other meetings as needed
- Facilitate / Co-facilitate support groups as needed
- Building service partnerships with related community-based organizations
- Translate, Transport Victims and their family to safety
- Immigration attorneys for the U Visa
- House hunting and Job Hunting
- Assist victims to fill out forms from DFS, Hud Housing
- Give presentations to Law enforcement, Hospitals, Colleges and Schools
