T O

Highly adaptable professional with 3+ years of progressive experience in technical support, operational training, and client relationship management within high-stakes environments. Proven expertise in troubleshooting complex technical issues, leading training programs, and managing high-volume client portfolios (50+ accounts). Seeking a role where technical expertise and cross-functional project coordination drive improved operational flow.

Technical Operations & Client Maintenance Specialist | Critical Response Group, Hamilton, NJ| 2022 – 2025

Promoted through several roles, starting in field data acquisition and rapidly transitioning to Lead

Department Trainer and Hybrid Maintenance Coordinator. Demonstrated expertise in technical troubleshooting, client relationship management, and developing highly efficient operational and training processes in support of emergency response mapping.

Initiated career by conducting critical on-site facility confirmations, precisely identifying and documenting essential safety infrastructure including mechanical shut-offs, fire boxes, and key access points for emergency response graphics.

Spearheaded training and onboarding for new hires, designing and implementing a comprehensive online training module for offline use that established department-wide standards.

Served as the primary technical lifeline for managers, providing advanced troubleshooting and problem-solving for field devices, software, and on-site operational issues.

Managed a portfolio of 50+ client accounts for annual maintenance periods, successfully verifying facility renovations and coordinating data updates with the production team.

Led departmental FAA certification and drone training initiatives; leveraged advanced drone operations (manual and AI software) to obtain critical building elevation data.

High School Diploma, Associates Degree- Majoring in Digital Mass Media with a minor in Journalism.