Tammy Ghee

Adaptable professional with extensive experience in technical support, customer service, and travel coordination across Fortune 500 companies. Skilled in troubleshooting, account management, and using reservation systems such as Sabre and Apollo. Proven ability to resolve complex issues, support diverse client needs, and deliver high-quality service in fast-paced environments.

G2IS Gen Clerk III Fed Team: Provider Support Department - G2 Innovative Solutions, Inc. (G2IS) - Austin, TX

(2022-06 - 2026-07)

Assist federal clients with system, technology, and administrative tasks. These roles typically involve managing employee profiles, processing time and leave, and providing user support.

• Answering phones/emails, updating employee profiles (activating/deactivating), providing validation overrides, and handling special reporting projects.

Technical Support Specialist - Sutherland Global Group - Killeen, TX

(2021-11 - 2022-06)

• Delivered technical support for internet, TV, and voice products, resolving customer issues efficiently
• Assisted customers with updating account information, server settings for email, and processing payments, improving account accuracy
• Swapped equipment and managed services in back office software to ensure seamless service transitions
• Revised accounts to reflect new services requested by customers, enhancing customer satisfaction
• Shipped replacement equipment and arranged technician appointments to minimize service downtime
• Utilized various resources to assist customers with connecting 3rd party devices, increasing device compatibility success
• Provided information for Cox store locations to facilitate in-person customer support
• Recommended new products for customers based on needs, contributing to increased product adoption

Merchandise Execution Team Member - The Home Depot - Killeen, TX

(2017-05 - 2018-05)

• Maintained integrity of merchandise throughout the store, ensuring accurate product placement
• Collaborated with team members to set up and take down new and old displays, supporting promotional initiatives
• Assisted customers in locating needed merchandise, improving overall shopping experience

Orbitz for Business - Intelenet Global Services - Killeen, TX

(2016-05 - 2017-05)

• Assisted clients from various companies with travel arrangements for flights, trains, hotels, and car rentals, ensuring compliance with company policies
• Followed company-provided parameters to make accurate reservations for employees, maintaining client satisfaction
• Assisted with making changes to reservations for clients, providing timely and effective solutions

American Express Platinum Travel Counselor - American Express - Killeen, TX

(2016-06 - 2017-02)

• Supported Platinum and Centurion card members with leisure and business travel reservations, ensuring premium service
• Specialized in reservation systems such as Worldspan, Sabre, Apollo, and Oracle to streamline booking processes
• Assisted card members with making changes to reservations by interacting with back office systems and suppliers, resolving issues efficiently
• Researched best flight and hotel information to help card members make informed decisions, enhancing travel experiences
• Assisted card members with earning and redeeming membership rewards, maximizing card benefits

Amex Travel Travel Care Professional - Teleperformance - Killeen, TX

(2014-06 - 2015-05)

• Assisted card members with making reservations for flights, hotels, and car rentals, ensuring seamless travel planning
• Conducted research on available reservations and navigated the AmEx travel website to provide optimal options
• Utilized Apollo, Sabre, and Oracle to assist card members in making changes to existing reservations, improving booking accuracy
• Communicated with airlines, hotels, and car rental companies domestically and internationally on behalf of card members, resolving issues promptly

FedEx Representative - GC Services - El Paso, TX

(2007-08 - 2008-09)

• Supported both FedEx Express and FedEx Ground customers, ensuring accurate service delivery
• Assisted customers in locating packages both in transit and delivered, improving tracking satisfaction
• Ordered shipping supplies for clients, streamlining shipping processes
• Scheduled pick up and drop off times for customers, enhancing convenience
• Provided information for drop off locations and FedEx locations, facilitating efficient package handling
• Guided customers with pre-printed labels for return packages, increasing successful returns

Cashier - Walmart neighborhood Market - Fort Worth, TX

(2006-11 - 2007-03)

• Provided a positive customer experience with fair, friendly, and courteous service, increasing customer satisfaction
• Registered sales on a cash register by scanning items, itemizing, and totaling customers' purchases, ensuring transaction accuracy
• Resolved customer issues and answered questions, maintaining a high level of service
• Bagged purchases as needed and processed return transactions, supporting efficient store operations

Patriot Fire Control Enhanced Operator/Maintainer - U.S. Army - Fort Bliss, TX

(2003-08 - 2006-09)

• Operated and maintained the five major parts of the Patriot Fire Control system, ensuring system readiness
• Identified, tracked, and engaged threats using advanced interceptor missile systems, protecting against enemy air threats

High school diploma - Western Hills High School (1999-08 - 2003-06)

Upper secondary education