G2IS Gen Clerk III Fed Team: Provider Support Department - G2 Innovative Solutions, Inc. (G2IS) - Austin, TX
(2022-06 - 2026-07)
Assist federal clients with system, technology, and administrative tasks. These roles typically involve managing employee profiles, processing time and leave, and providing user support.
- Answering phones/emails, updating employee profiles (activating/deactivating), providing validation overrides, and handling special reporting projects.
Technical Support Specialist - Sutherland Global Group - Killeen, TX
(2021-11 - 2022-06)
- Delivered technical support for internet, TV, and voice products, resolving customer issues efficiently
- Assisted customers with updating account information, server settings for email, and processing payments, improving account accuracy
- Swapped equipment and managed services in back office software to ensure seamless service transitions
- Revised accounts to reflect new services requested by customers, enhancing customer satisfaction
- Shipped replacement equipment and arranged technician appointments to minimize service downtime
- Utilized various resources to assist customers with connecting 3rd party devices, increasing device compatibility success
- Provided information for Cox store locations to facilitate in-person customer support
- Recommended new products for customers based on needs, contributing to increased product adoption
Merchandise Execution Team Member - The Home Depot - Killeen, TX
(2017-05 - 2018-05)
- Maintained integrity of merchandise throughout the store, ensuring accurate product placement
- Collaborated with team members to set up and take down new and old displays, supporting promotional initiatives
- Assisted customers in locating needed merchandise, improving overall shopping experience
Orbitz for Business - Intelenet Global Services - Killeen, TX
(2016-05 - 2017-05)
- Assisted clients from various companies with travel arrangements for flights, trains, hotels, and car rentals, ensuring compliance with company policies
- Followed company-provided parameters to make accurate reservations for employees, maintaining client satisfaction
- Assisted with making changes to reservations for clients, providing timely and effective solutions
American Express Platinum Travel Counselor - American Express - Killeen, TX
(2016-06 - 2017-02)
- Supported Platinum and Centurion card members with leisure and business travel reservations, ensuring premium service
- Specialized in reservation systems such as Worldspan, Sabre, Apollo, and Oracle to streamline booking processes
- Assisted card members with making changes to reservations by interacting with back office systems and suppliers, resolving issues efficiently
- Researched best flight and hotel information to help card members make informed decisions, enhancing travel experiences
- Assisted card members with earning and redeeming membership rewards, maximizing card benefits
Amex Travel Travel Care Professional - Teleperformance - Killeen, TX
(2014-06 - 2015-05)
- Assisted card members with making reservations for flights, hotels, and car rentals, ensuring seamless travel planning
- Conducted research on available reservations and navigated the AmEx travel website to provide optimal options
- Utilized Apollo, Sabre, and Oracle to assist card members in making changes to existing reservations, improving booking accuracy
- Communicated with airlines, hotels, and car rental companies domestically and internationally on behalf of card members, resolving issues promptly
FedEx Representative - GC Services - El Paso, TX
(2007-08 - 2008-09)
- Supported both FedEx Express and FedEx Ground customers, ensuring accurate service delivery
- Assisted customers in locating packages both in transit and delivered, improving tracking satisfaction
- Ordered shipping supplies for clients, streamlining shipping processes
- Scheduled pick up and drop off times for customers, enhancing convenience
- Provided information for drop off locations and FedEx locations, facilitating efficient package handling
- Guided customers with pre-printed labels for return packages, increasing successful returns
Cashier - Walmart neighborhood Market - Fort Worth, TX
(2006-11 - 2007-03)
- Provided a positive customer experience with fair, friendly, and courteous service, increasing customer satisfaction
- Registered sales on a cash register by scanning items, itemizing, and totaling customers' purchases, ensuring transaction accuracy
- Resolved customer issues and answered questions, maintaining a high level of service
- Bagged purchases as needed and processed return transactions, supporting efficient store operations
Patriot Fire Control Enhanced Operator/Maintainer - U.S. Army - Fort Bliss, TX
(2003-08 - 2006-09)
- Operated and maintained the five major parts of the Patriot Fire Control system, ensuring system readiness
- Identified, tracked, and engaged threats using advanced interceptor missile systems, protecting against enemy air threats
